What is the role of a FOH Team Lead at Puttery?

The FOH Team Lead position at Puttery is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this FOH Team Lead job located?

Pittsburgh, Pennsylvania, 15222, United States

What type of employment is offered for this FOH Team Lead role?

Full-time or part-time position

How can I apply for the FOH Team Lead position at Puttery?

You can apply directly through the application link provided.

FOH Team Lead at Puttery

FOH Team Lead

About Puttery

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social.

We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

Job Purpose

The Front of House Team Lead supports venue operations by ensuring top-quality hospitality and smooth daily service. This role assists in supervising the Front of House team, promoting an upbeat and welcoming environment for guests and team members alike. The Team Lead helps drive performance, uphold standards, and ensure that every guest experience reflects Puttery's commitment to fun, service, and excellence.

Responsibilities

Support daily operations of the bar and service areas, including product control, quality assurance, and guest engagement.
Assist in organizing and supervising shifts to maintain smooth service flow
Provide on-the-floor leadership, coaching, and training to team members
Build strong relationships with guests, ensuring prompt, professional, and friendly service
Ensure compliance with all health, safety, and sanitation standards
Communicate effectively between guests, staff, supervisors, and management
Identify and resolve guest concerns quickly and professionally
Maintain inventory and assist with product control as needed
Support company policies and uphold Puttery's hospitality and safety culture
Perform additional duties or projects as assigned by management.

Qualifications

Previous supervisory or team lead experience in hospitality preferred
Strong communication and interpersonal skills with the ability to lead by example
Ability to work in a fast-paced, high-energy environment
Excellent organizational and problem-solving skills
Familiarity with sanitation and safety procedures
Flexible schedule including days, nights, weekends, and holidays
Ability to lift and carry up to 50 pounds and stand or walk for extended periods
High school diploma or equivalent required

Working Conditions

Fast-paced, guest-facing environment requiring extended periods of movement
Involves both indoor and outdoor work, including exposure to heat, noise, and varying temperatures
Regular standing, walking, bending, and lifting required throughout shifts
Evening, weekend, and holiday shifts expected to support business operations

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.

FOH Team Lead at Puttery – Pittsburgh, Pennsylvania

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