Clinical Case Support Specialist at 4 C Medical Technologies – Maple Grove, Minnesota

POSITION SUMMARY

This role is central to ensuring safe, successful device implantations through direct case support, case management, and by providing physician and internal staff training when needed. The individual will be both a technical expert regarding the preparation and loading of our device in the operating room and a trusted partner in training programs for physicians and employees. In addition, the specialist gathers and analyzes patient-specific data and imaging to develop case presentations that guide the case support team, physicians, and internal stakeholders.

KEY RESPONSIBILITIES

Device Preparation SME:

• Assist with pre-procedure preparation; developing presentations and facilitating logistics as needed and assigned.
• Master all aspects of intraprocedural valve delivery system setup and loading.
• Ensure devices and delivery system in use are in proper working order and are consistent with the pre-operative plan.
• Verify and accurately record device information.
• Prepare and load the valve in accordance with defined procedural standards.
• Support the case teams in the operating room which may include loading a second device, assisting with troubleshooting the device and/or delivery system.
• Post procedure, account for and document all device and accessory components.
• Participate in case debrief sessions and related activities as assigned.
• Train company employees on proper device preparation and case support.

Case Management:

• Independently plan and manage all aspects of the case management role, including preparation, training, and execution of required documentation for valve implantation.
• Ensure adherence to protocol before, during and after the procedure.
• Monitor patient health/procedure efficacy to ensure any issues or concerns are surfaced and properly addressed.
• Complete required documentation in a thorough, accurate and timely manner.
• Develop and deliver patient-specific case presentations, including imaging, anatomical details, and relevant clinical data, to support case planning and decision-making.
• Train company employees in proper case preparation and management.
• May provide backup support for case logistics coordination, including TSA and outside the U.S. (OUS) travel documentation for case teams.

EDUCATION:

• Bachelor of Science in Nursing, Medical Imaging, Biomedical Engineering or similar degree.

EXPERIENCE:

• 2+ years in the medical device industry, specifically in Clinical Research or Field Clinical Engineering with cardiovascular devices.
• 2+ years of clinical background in cardiovascular procedures (e.g., cardiac surgery, interventional cardiology, cath lab, or echo/sonography) preferred.
• Direct experience with interoperative device preparation and operating room procedure support preferred.
• Experience teaching and educating medical personnel, peers and technical support personnel preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic knowledge of cardiovascular anatomy, including proficiency in structural heart field, percutaneous/endovascular devices and techniques, current interventional practices and procedures, etc.
• Strong organizational skills to manage case planning, execution, and follow-up independently.
• Comfort working with electromechanical equipment, following technical protocols, troubleshooting issues and maintaining device readiness.
• Comfort working in a high-growth, pivotal-trial environment where priorities evolve quickly.
• Willingness to stop, question, and escalate when something is wrong, even under procedural time pressure.
• Ability to travel extensively (70+%), both domestically and internationally