Receptionist at Wanta Thome PLC – Minneapolis, Minnesota

About Wanta Thome

At Wanta Thome, we are committed to creating a welcoming and client-focused environment. As a trusted name in the Employment Law field, we pride ourselves on providing exceptional service, both internally and externally. The first interaction our clients have is through our front desk—and we believe in making it count.

What Makes Us Different

At Wanta Thome we’ve built an employment practice around getting clients justice fast. While other firms drag cases out for years, we've perfected systems that resolve matters quickly and efficiently—which means we need a receptionist who thrives in a high-impact, fast-paced environment and values client satisfaction from the first moment of contact.

This isn't just a front desk position. This is strategic client experience through meaningful human connection.

Our core values guide everything:

• Teamwork – We win by working together seamlessly
• Impactful Agility – Fast decisions that drive real outcomes
• Relentless Excellence – Consistent high performance in everything we do
• Results-Driven – Outcomes matter more than activity
• Radical Candor – Direct, caring feedback that helps everyone improve

About the role

We are seeking a warm, personable, and professional receptionist to join our team full-time. This role is much more than answering phones—you are the face and voice of Wanta Thome. We’re looking for someone who naturally enjoys helping others and understands that creating a great client experience and office environment begins with them.

What you'll do

• Greet all visitors with warmth and professionalism
• Answer the main phone line within one ring and direct calls accordingly
• Input and update client information accurately into our CRM software
• Identify caller needs and route them appropriately based on their stage in the client journey
• Maintain a clean, organized, and welcoming office at all times
• Support the team with general administrative tasks as needed
• Actively contribute to improving client satisfaction and office hospitality standards

Qualifications

• Minimum 1 year of experience in a front desk or reception role
• Strong interpersonal and communication skills
• A natural, outgoing demeanor with a client-first mindset
• Comfortable spending a significant portion of the day on the phone; must enjoy engaging in conversation, offering clear direction, and receiving guidance with professionalism
• A genuine desire to create exceptional experiences for others; derives satisfaction from positively impacting the moods and outcomes of those they interact with
• Meticulous attention to detail and a commitment to doing things the right way—not the fastest way
• Familiarity with CRM systems is a plus (training available for the right candidate)
• Ability to manage multiple tasks and priorities in a professional and calm manner