Patient Access Specialist at Poarch Band of Creek Indians – Atmore, Alabama

Patient Access Specialist

“Make a difference in people’s lives by helping them navigate their care with confidence. Apply today.”

Department: Health
Position Status: Regular Full-Time
Supervisor Role: No
Closing Date: Open Until Filled

Join Our Mission:
The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future. If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey.

About the Role:
The Patient Access Specialist is a key line-level position responsible for ensuring a smooth and positive experience for patients from their initial point of contact through registration and scheduling. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned.

This position reflects PCI’s core values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

Key Responsibilities:

• Greet patients/visitors; verify demographics and insurance; enter data into EHR while maintaining HIPAA compliance.
• Verify coverage, assist with forms, and support billing and payer requirements.
• Schedule, confirm, and manage appointments, including cancellations and referrals.
• Answer calls and inquiries; provide information and direct to appropriate staff.
• Maintain accurate patient records, documentation, and system updates.
• Collaborate with clinical staff to manage schedules and accommodate urgent needs.
• Complete required forms, obtain signatures, and perform other assigned duties.

Core Qualifications:

• Associate’s degree in business administration or related field and/or a combination of education and related employment experience in a confidential medical setting equivalent to two (2) years.
• Two (2) years of employment experience in patient access, medical reception, or a healthcare front office setting, including patient registration, data entry, insurance verification, and appointment scheduling experience required.
• Must possess certification of “Mandatory Reporter Training” or obtain certification during the first week of employment
• Must maintain current professional licensure in Basic Life Support (BLS) or obtain licensure within ninety (90) days of date of hire.
• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.

Essential Competencies:

• Must maintain a record of dependability and promptness.
• Ability to remain engaged until assignments are completed and overcome obstacles.
• Takes accountability for performance and results.
• Open and honest communicator and follows policies and procedures.

Total Rewards Package:
We offer a comprehensive and competitive benefits program including:

• Medical, dental, vision, life insurance, and voluntary benefits.
• Paid time off and paid holidays.
• Employee Assistance Program (EAP)
• 401(k) with employer match
• Performance bonuses and COLA increases

Preference will be given in accordance with Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.