Human Resources Generalist at Zachry – San Antonio, Texas

Position Summary

The Human Resources Generalist supports the full spectrum of Human Resources functions within a 5-star luxury hotel environment. This role ensures that all HR services—including recruitment, onboarding, employee relations, training, and HR operations—are delivered with the highest levels of professionalism, discretion, and service excellence. The HR Generalist is a trusted partner to department leaders and plays a key role in sustaining the hotel's luxury service culture and employee engagement standards.

What You'll Do

Talent Acquisition & Onboarding

• Manage end-to-end recruitment for hotel departments, selecting talent that meets luxury hospitality standards.
• Coordinate interviews and deliver a high-touch candidate experience.
• Oversee onboarding, ensuring new colleagues receive an exceptional introduction to the hotel's culture, values, and service expectations.
• Conduct new hire orientation.

Employee Relations & Engagement

• Serve as a knowledgeable HR contact for employees, providing guidance on policies, conflicts, performance concerns, and hotel standards.
• Assist in handling employee grievances with professionalism and confidentiality.
• Support hotel-wide engagement initiatives, communication programs, and colleague recognition events.

HR Operations & Compliance

• Maintain accurate HRIS records, personnel files, and relevant documentation.
• Ensure compliance with labor laws, brand standards, and internal hotel policies.
• Prepare HR reports, metrics, and audit documentation as required.

Benefits, Payroll & Administration

• Coordinate employee benefits enrollments, inquiries, and related administrative tasks.
• Support payroll processes by ensuring timely submission of changes, attendance data, and updates.
• Advise employees on leave management, benefits, and HR-related procedures.

Culture & Brand Representation

• Uphold the hotel's brand values, service culture, grooming standards, and luxury ethos.
• Foster a respectful, inclusive, and high-performance work environment.
• Participate in employer branding initiatives and hotel social responsibility programs.

Training & Development

• Coordinate and facilitate training programs aligned with luxury hotel service standards.
• Support HR leadership in executing annual training calendars.
• Conduct orientation and service culture sessions for new employees.
• Track training attendance, maintain training records, and ensure compliance with brand standards and regulatory requirements.
• Facilitate refresher training, cross-training initiatives, and career development workshops.

Offboarding

• Coordinate all offboarding activities, including preparing separation notices, conducting exit interviews, collecting company property, and ensuring final pay and benefits are processed accurately.
• Maintain compliance with relevant laws and internal policies during the separation process.
• Analyze exit feedback and provide recommendations to management to improve employee retention and engagement.

What You'll Bring

Required Education

• High School Diploma or equivalent required.

Preferred Education

• Bachelor's degree in Human Resources, Hospitality, Business Administration, or related field preferred.

Preferred Experience

• 2–4+ years of Human Resources generalist experience preferred, ideally within luxury hospitality or 5-star hotel environments.

Required Skills and Abilities

• Strong knowledge of labor laws, HR practices, and hospitality operations.
• Excellent communication, interpersonal, and conflict-resolution skills.
• High level of professionalism, discretion, and emotional intelligence.
• Ability to manage sensitive information with confidentiality and sound judgment.
• Strong organizational skills and attention to detail.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.