Member Experience Coordinator at Cenegenics – Houston, Texas

Cenegenics, the leader in longevity medicine designed to reverse aging, is the company at the core of the BestLife Holdings, Inc. portfolio. At Cenegenics, we’re not just redefining healthspan — we’re reinventing what it means to lead in the precision medicine/longevity space. Sitting at the intersection of data, technology and metabolic science, its foundational offering is a comprehensive whole-body analysis coupled with a highly personalized Performance Health Age Management membership program designed to help men and women achieve their peak cognitive, physical and metabolic health.

Position Overview

The Member Experience Coordinator is the support contact for the Coordinator team and plays a key role in ensuring patients have an exceptional experience by supporting centers both directly and remotely. The MEX Coordinator provides business office support through onsite and remote administrative coordination of patient-facing communications.

Responsibilities include, but are not limited to: PHA closes and scheduling, program closes, order approvals, lab consult scheduling, retention outreach, answering phones, emails and texts, supporting physician and Performance Health Coach schedules, and assisting the MEX coverage team. The MEX Coordinator supports Center Key Performance Indicators (KPIs) related to business and sales/retail performance, processes patient requests, and maintains and updates files within the Electronic Medical Record (EMR) system.

Essential Job Functions

• Function as the primary Member Experience Coordinator for centers in either an in-person or remote capacity
• Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)
• Complete program close and conversion processes and implement changes as directed by the center physician
• Receive and process all patient orders, including prescriptions, over-the-counter products (OTCs), nutraceuticals, laboratory services, and specialty testing
• Maintain calendar appointments in coordination with the center Physician and Performance Health Coach
• Handle medications, including counting and recording doses and providing patient instructions as directed
• Maintain patient profiles and digital charts to ensure accuracy and data integrity
• Track reports and manage follow-up communication, compliance monitoring, and reconciliation for patient accounts
• Communicate effectively, professionally, and timely with patients, providers, leadership, and cross-functional teams
• Assist in resolving complaints, delays, or service disruptions while addressing member concerns with empathy and urgency
• Serve as a liaison between Leadership and center operations
• Support Center Key Performance Indicators (KPIs)
• Act as an ambassador of Leadership policies and procedures
• Provide real-time support to field associates related to sales techniques, DNS mitigation, and product discounting guidance
• Travel as needed to provide center coverage and assist with training initiatives
• Support remote operational coverage across centers
• Enhance the member experience by supporting new requests, piloting new programs, testing Salesforce functions, and identifying opportunities to add value
• Maintain knowledge of company services, programs, and policies
• Update job knowledge through professional development, networking, and participation in educational opportunities
• Perform other duties as assigned
• Maintain regular and reliable attendance as an essential function of the role

What we value

• Possibilities – we make the impossible possible. To our members we say, “We can make that work”
• Excellence – in everything we do, big and small, we do it right – consistently
• Integrity – we speak up and do the right thing
• Collaboration – new ideas are best actioned together
• Diversity – different backgrounds and perspectives better everything we do
• Innovation – out-of-the-box thinking happens every day here!
• Respect – we celebrate and admire the experience and expertise of our teammates

Investments in your health

• Competitive compensation
• A flexible (and/or remote) working environment
• 100% employer-paid employee medical, dental and vision premiums
• Health Savings Account with company contributions
• Supplemental insurance elections
• Paid time off
• Education assistance program
• 401(k) with company match
• Gym dues reimbursement
• Other great perks and benefits

BestLife is an Equal Opportunity Employer

BestLife policy is not to discriminate against any applicant or employee based on actual or perceived—or association with others of an actual or perceived—race, color, religious creed, sex or gender, national or ethnic origin, age, physical or mental disability, medical condition (including pregnancy, childbirth, and related conditions), genetic information, gender identify or including transgender status), sexual orientation, marital status, veteran status, citizen or immigration status or any other basis protected by federal, State, or local laws. BestLife also prohibits harassment of applicants and employees based on any of these protected categories.

BestLife participates in E-Verify

Not sure if this is you?

If you don’t meet 100% of the above qualifications, you should still consider applying. We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.