Training Support Specialist at Behavioral Outcomes Management LLC – TROY, Michigan

POSITION SUMMARY

The Trainer oversees and conducts all aspects of training for field staff employees and provides primary support to ExpertCare by ensuring compliance of staff with training requirements. The Trainer is responsible for creating a training schedule, teaching courses, arranging course instructors for classes that are outsourced, allocating space, and availability of training material and frequency of classes based on demand. The Trainer maintains and distributes active training calendar and records all training activity.

ESSENTIAL FUNCTIONS

1. Training

• Conduct effective training classes in person and virtually (i.e. NHO, CPR/FA)
• Engage learners effectively
• Assist in improving current classes
• Use classroom assessments/evaluations to make changes as necessary
• Improve/gain training skills
• Make curriculum recommendations
• Support new employees with training and onboarding

2. Administration

• Coordinates training dates, instructions, and location
• Creates and posts training calendar monthly
• Fill classes to capacity
• Make training reminders & scheduling calls and other customer service calls as needed.
• Data entry of field staff training records
• Maintain inventory for trainings supplies; place supply orders
• Maintain internal training records
• Maintain field staff’s records in HHA and employee file
• Distribute certification cards and certificates to field staff
• Process requests for certification
• Receive and processes inquiry calls from field staff
• Run various training reports in HHA
• Collect various missing requirements from field staff as needed (i.e. Driver’s License, Car insurance)
• Maintain/respond to training email as needed

3. Compliancy

• Ensure field staff training compliance
• Work with Recruiters when suspending field staff for lack of training compliance
• Manage correspondence to field staff on compliancy training terms

Other Duties

• Create and maintain well-organized filing and retrieval systems
• Create and maintain documents and files for correspondence, proposals, etc.
• Support team in maintaining office forms/supplies/inventory and order as necessary (including Red Cross materials, First Aid kits, PPE) and order replenishment as needed
• Continuously enhances knowledge on the MS Office Suite
• Provide phone support and answer training line calls
• Upload & data entry of training documents
• Other projects and activities as assigned.

SUPERVISORY RESPONSIBILITY

• No supervisory responsibility.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Duties are performed in the office. At times working remote will be permitted. The needs of the business will determine the structure.

Occasional trips to training locations require outdoor travel and potential exposure to unpleasant weather.

Ability to sit and stand for extended periods of time and possess the normal range of body motion.

Requires occasional travel, weekend, and evening hours.

EDUCATION AND/OR EXPERIENCE

Two years post high school with concentration on business related subjects or equivalent business, sales, human resource, training, or caregiving experience.

KNOWLEDGE AND SKILLS

• Demonstrates critical thinking by exhibiting sound and accurate judgement and includes the appropriate people in decision making.
• Exhibits effective communication both (written and verbal) and interpersonal skills including the four quadrants of Emotional Intelligence: self-awareness, self-management, social awareness, and relationship management.
• Must have an understanding of general business and office terminology.
• Must have basic understanding of the MS Office Suite Products/Programs.
• Must be able to compose routine correspondence and reports.
• Must maintain a valid state driver’s license.
• Must be able to engage with multiple managers.
• Ability to work within a team, sharing responsibilities, and assisting others.
• Perceptive individual who is capable of relating to individuals at all levels.
• Ability to plan, organize, prioritize and multi-task work.
• Displays ability to handle change for evolving business needs.