Assistant Vice President, Revenue Cycle Process Improvement at RWJBarnabas Health – Oceanport, New Jersey

Job Title: Assistant Vice President

Location: SBC Corporation

Department Name: Patient Accounts Training & Ed

Req #: 0000232808

Status: Salaried

Shift: Day

Pay Range: $176,000.00 - $268,400.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Summary of Job Function:

The Assistant Vice President provides strategic oversight and leadership of the system-wide accounts receivable and associated functions,

Job Qualifications:

Required:

• A Bachelor's Degree required or a minimum of 10 years equivalent Accounts Receivable/Patient Accounts progressive leadership experience in a large multi-facility hospital system,
• Must possess hands-on experience and oversight for the billing, cash application, customer service and collection and registration areas, including the ability to represent the revenue cycle at all levels of the organization,
• Excellent written and verbal communication skills,
• Superior analytic and problem-solving skills with an understanding of various clinical and financial operational processes within the healthcare industry,
• Proven history of creative and innovative approaches to leadership and business operations, executing above standards leading teams and organizations to successful outcomes,
• Demonstrated leadership and organizational skills with the ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to team work,
• Ability to develop and manage relationships with team members and clients,
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output,
• Solid knowledge of all MS Office Products,

Customer Satisfaction:

• Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, This competency applies to both external and internal customers, Uses first-hand customer feedback for improvements in products and services
• Establishes and maintains effective relationships with customers and gains their trust and respect
• Exceptionally responsive to customer needs and requests,

Quality Management:

• Defines roles and responsibilities, applies clear/consistent performance standards, motivates, challenges, and develops employees, delegates effectively, provides feedback and coaching, rewards contributions, manages collaboratively,
• Assesses areas where each direct report needs development and helps in planning for that development
• Clearly assigns responsibility for tasks and decisions, sets clear objectives, monitors process, progress, and results
• Creates a environment in which people want to do their best
• Communicates decisions to all team members consistently

Financial Responsibility:

• Effectively allocates and schedules resources
• Able to project and appropriately staff the unit/department to effectively function to demand,
• Adheres to budgetary guidelines (headcount management) and targets-proactively manages budget variances and causes,
• Determines priorities and organizes work and time to meet them,
• Follows sound employee retention techniques; effective selection and
• interviewing, recognition, fair and timely discipline, and ongoing performance feedback
• Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively Demonstrates cultural competency and ability to maintain a diverse workforce

Execution:

• Completes tasks and assignments in a timely, accurate and efficient manner,
• Remains positive and focused despite obstacles and setbacks,
• Demonstrates a sense of urgency in completing assignments,
• Organizes multiple assignments and/or projects simultaneously to accomplish goals,

Job Functions:

• He/she/they will develop strategies to improve and standardize all aspects of the centralized business office structure to support overall enhanced revenue cycle performance for the organization,
• She/he/they will collaborate with accounts receivable team and others across revenue cycle to identify and eliminate bottlenecks,
• Manage and analyze employee s productivity/quality with focus on identifying key opportunities for process improvement of crucial revenue cycle indicators including but not limited to AR Days, Cash Collections and Denial Management,
• Leads, influences and unifies a diverse team focused on achieving or exceeding departmental and organizational goals with an eye on continued revenue growth,
• Performs routine detailed AR review to identify payer trends and identify opportunities to improve,
• Responsible for the creation and execution of business plans aligned with projections and for assigned budget,
• Serves as the business operations leader and main point of contact throughout the enterprise for all stakeholders and within assigned areas of responsibility,
• Acts on behalf of the Vice President when needed,
• Promotes and supports a working environment consistent with the values-based culture of RWJBarnabas Health
• Provides value-based supervision, support, and guidance to direct reports; identifies and creates leadership and professional development opportunities for direct reports
• Partners with Senior Leadership and other stakeholders to achieve strategic objectives through successful implementation/completion of strategic initiatives
• Assesses and responds to organizational and customer needs with innovative programs to ensure customer satisfaction; implements provider and patient-centric processes
• Ensures compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers,
• In collaboration with Vice President, oversees revenue cycle benchmarking by comparing business processes and performance metrics to best practices in the market, and implements improvements to gain efficiency, lower cost, and higher quality,
• Leads the development of a comprehensive reporting and analytics infrastructure to produce timely management level dashboards to monitor business performance in assigned areas of responsibility,
• Responsible for establishing key financial and operational measures and reporting on them in a timely manner:
• Supervises the timely identification, research, and resolution any issues that may cause delays in payment or account resolution,
• Perform high level account receivable review and analysis to support department and A/R management,
• Responsible for reporting any detected trends in payments or denials, as well as procedural problems and makes recommendations regarding the correction of these trends or problems,
• Monitor internal processes for all functions of the department, revise and develop consistent protocols for all business that meet the needs and are aligned appropriately with the core values of the organization,

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time Retirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Community and Volunteer Opportunities Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.