Customer Service Specialist (Full-time in office Tuesday - Saturday $17-$20 an hour) at Pestie, Inc. – Bluffdale, Utah

Pestie is on a mission to revolutionize the pest control industry. We make it ridiculously easy for homeowners to keep bugs out—without the hassle, hidden fees, or high costs of traditional pest control services. Our smart, science-backed approach delivers professional-grade pest protection straight to customers’ doors, making DIY pest control more effective and convenient than ever.

We’re a fast-growing, ambitious team that thrives on innovation, data-driven decision-making, and a customer-first mindset. At Pestie, you won’t just have a job—you’ll have the opportunity to make a real impact, solve exciting challenges, and grow alongside a company that’s shaking up an outdated industry.

We believe in hiring smart, passionate people and giving them the freedom to do their best work. If you’re looking for a place where you can challenge yourself, contribute meaningfully, and be part of a team that’s building something special, we’d love to hear from you!

About the role

As a customer service specialist, you will take pride in communicating with our customers via email, live chat, texts, and phone calls. We are looking for someone to join our team onsite at our Bluffdale, Utah office, from Tuesday-Saturday, 9:00 a.m. to 5:00 p.m. Mountain Time, with a pay range of $17-$20.

What you'll do

• Provide personalized, engaging, and compassionate customer service
• Answer emails, texts, calls, chats, and social media in a prompt and friendly manner
• Make independent and insightful decisions, keeping customer and company needs in mind
• Troubleshoot customer issues and figure out quick solutions
• Implement conflict management skills to de-escalate emails and calls in a way that builds a positive customer experience

Qualifications

• Location: Able to be in our Utah office Tuesday-Saturday, 9:00 a.m. - 5:00 p.m.
• Education: High school or equivalent (Preferred)
• Experience: Customer Service: 2 years (Preferred)

Perks & Benefits

• Be part of a team where teamwork, a positive vibe, and a little fun are part of every day
• Accrued paid time off (up to 17 days a year)
• Company-sponsored team activities
• Medical, dental, and vision
• 2 x holiday pay
• 1.5 x overtime pay
• 401K with 4% match
• Paid training
• Fully stocked break room
• Free pest control
• Parental leave
• Equity in the company