Design Consultant - Commercial & Residential at Carpet City Flooring Center - Wausau – Wausau, Wisconsin

At Carpet City Flooring Center — Wisconsin's largest family-owned flooring center — our Design Consultants do exactly what the title says: they design. You'll guide clients through material selection, develop project specifications, and build lasting relationships that keep them coming back. If you love beautiful spaces, consultative problem-solving, and the satisfaction of seeing a project come together from first meeting to final installation, this role was built for you.

$45,000/year base with realistic on-target earnings of $60,000–$85,000/year for strong performers.

$60,000 - $85,000 yearly

Business Development & Sales Growth

• Proactively prospect and develop new commercial and residential accounts.
• Conduct daily outreach activities, including calls, visits, networking, and follow-ups to generate new business.
• Maintain consistent follow-up with prospects and non-converted leads every 60 days.

Account Management & Relationship Building

• Establish and maintain strong relationships with current and prospective customers.
• Conduct follow-ups with established accounts to ensure satisfaction and uncover upcoming project opportunities.
• Attend industry and professional organization events to expand business relationships and generate leads.
• Serve as the primary point of contact throughout the sales and project lifecycle.

Sales & Project Coordination

• Prepare accurate estimates using take-offs, blueprints, or on-site measurements.
• Coordinate with internal teams and customers through all stages of the project, including: Initial consultation, Point of sale, Installation coordination, and Project completion follow-up.
• Ensure a high level of customer satisfaction throughout the entire process.

Customer Support & Reporting

• Resolve customer questions or concerns promptly and professionally.
• Document all sales activities, communications, and follow-ups.
• Provide management with updates on customer needs, market trends, and competitive activity.

• Stellar communication, presentation, persuasion, interpersonal, and negotiating skills
• Strong customer service experience is necessary for this position
• Details and meeting goals motivate you to provide exceptional customer service to your prospects, clients, and team
• Experience using CRM software as part of the sales process is preferred
• High school diploma required, bachelor’s degree preferred

• Degree or training in interior design, architecture, or a related field, or equivalent hands-on experience
• A genuine eye for design and the ability to translate client vision into material selections
• Confident communicator who can present ideas persuasively to contractors, decision-makers, and homeowners alike
• Self-motivated and comfortable managing your own book of business
• Familiarity with flooring materials, installation methods, or Furniture Fixtures Equipment is a strong plus
• CRM experience helpful; proficiency with measurement and estimation tools a bonus

Join the Carpet City Flooring Center Team today! At Carpet City Flooring Center, Wisconsin’s largest family-owned flooring center, we believe that success starts with great people—and that’s where you come in! What started as a single store in Wausau, WI, quickly expanded to be a trusted name across the state.

Why Join Carpet City Flooring Center?

• Established & Trusted: – With decades of experience, we’ve developed a company rooted in trust, expertise, and industry leadership.
• Career Development – We support your development, training, and professional development to help you reach your full potential.
• Collaborative & Supportive Culture – Join a team that values your ideas, creativity, and dedication. We work together to bring fresh solutions to our customers every day.

Company Benefits:

• Health, dental, and vision Insurance
• Company-paid life insurance
• Supplemental insurance
• Paid time off
• Use of Company Vehicle
• 401(k) with company match