Operations Manager at Sprague Pest Solutions – Eugene, Oregon

Lead with Purpose. Grow People. Protect What Matters.

At Sprague Pest Solutions, we don’t just manage pests—we protect the places where people live, work, and produce food. We’re looking for an Operations Manager to lead our Eugene, Oregon branch operations team and help shape the future of our company, our clients, and our community.

If you’re a people-first leader who thrives on building strong teams, improving processes, and delivering uncompromising service, this is your opportunity to make a meaningful impact.

As the Operations Manager, you’ll lead and support a team of Route Managers (commercial pest control technicians), ensuring safety, quality, compliance, and performance are at the heart of everything we do. You’ll partner closely with the Branch Manager to drive operational excellence and long-term growth.

In this role, you will:

Lead & Develop Your Team

• Train, coach, and mentor technicians on pest management techniques, route efficiency, safety practices, and customer service standards.
• Foster a culture of accountability, engagement, and continuous improvement.
• Support coverage planning to ensure uninterrupted service during vacations or vacancies.

Deliver Exceptional Service Quality

• Regularly assess service quality to ensure it meets Sprague, client, and industry standards.
• Partner with technicians to resolve customer concerns quickly and professionally.
• Reinforce quality assurance expectations and best practices.

Champion Safety & Compliance

• Ensure all work is performed in accordance with Sprague safety standards and applicable local, state, and federal regulations.
• Coach technicians on proper handling, storage, and disposal of pesticides and equipment.
• Conduct vehicle and equipment inspections to maintain safety and readiness.

Support Business Growth

• Collaborate with sales and operations teams to build route density and identify new client opportunities.
• Build trusted relationships with clients, vendors, suppliers, and the local community.
• Assist with bids and planning for special services, including fumigation and bird work.

Why Sprague?

We’re more than a pest control company—we’re a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful.

• Impactful Work: Help businesses thrive by keeping their environments safe.
• Career Growth: We invest in your development with training and advancement opportunities.
• Team Culture: Join a supportive team that values integrity, innovation, and service excellence.

What you’ll get working here:

• Salary: $80000-85000 to start (depending on experience) plus annual bonus
• A take-home service vehicle with gas card
• Company-provided phone, uniforms, and safety equipment
• On-the-job training and licensing
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Unlimited growth opportunities, with continuing education and leadership training

Benefits:

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Sick time available day 1, holiday and vacation time after 90 days
• Childcare assistance and college savings plan

What We’re Looking For

Required Qualifications

• High School Diploma or GED
• Strong communication skills with the ability to explain complex concepts clearly and influence outcomes
• Comfort using Microsoft Office and other business technology tools
• Ability to pass background screening, motor vehicle checks, DOT physical, and drug screening

Preferred Qualifications

• 2+ years of experience in pest management and/or people and operations management
• Experience in pest control, food production, industrial, or safety-regulated environments
• Pest control, industrial, or safety certifications

Pre-Hire Screening Requirements:

• 5+ years Satisfactory Motor Vehicle Record
• Criminal Background Check: Federal, State, County
• DOT Physical with 5-Panel Drug Screen

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Detailed Job Description:

Position Title: Operations Manager

Department: Operations

Reports to: Reports to Branch Manager

FLSA Status: Exempt

Exemption: Executive, Administrative

EEOC Class: First/Mid-Level Officials and Managers

Salary: $80,000 - $85,000 annually plus incentives

Position Summary:

The primary responsibility for the Operations Manager is to lead a team of Route Managers (commercial pest control technicians) in a direction consistent with the Sprague mission, culture, and business plan. The Operations Manager will be responsible for training staff to consistently and passionately deliver uncompromising service to all clients. This position requires a passion for leading people and processes to achieve safety, quality, compliance, and performance goals. The Operations Manager will collaborate with the Branch Manager to foster loyalty and retention among both clients and route managers, address the evolving growth and development needs of the workforce and marketplace, and implement policy and process changes to support Sprague’s long-term growth strategies.

Essential Functions:·

Route and Technician Management:

• Train technicians on pest management techniques, including pest identification, control, and prevention, plus new programs, processes, and equipment.
• Coach technicians on effective and efficient route management, ensuring completion of all assigned routes; reassign or cover work to address vacations or vacancies.
• Conduct vehicles inspections with technicians to ensure proper inventory levels of tools, equipment, and pest control supplies, ensuring all equipment is well-maintained, tidy, stored, and used according to Sprague safety standards.

Quality Assurance & Customer Satisfaction:

• Regularly assess service quality, ensuring pest control services meet client, industry, and Sprague standards.
• Interact with customers and assist technicians to resolve service issues, ensuring timely responses to client complaints and follow-up actions.
• Train and coach technicians on quality assurance standards and customer service expectations.

Compliance and Safety:

• Ensure all technicians perform all job duties, including operating motor vehicles, according to Sprague and industry safety standards
• Stay updated on local, state, and federal regulations regarding pest control practices and ensure all techniques are trained, informed, and implementing new policies and processes.
• Observe and coach technicians on the correct handling, storage, and disposal of pesticides and chemicals to prevent accidents and environmental contamination.

Business Development:

• Collaborate with technicians and sales to identify new clients, build route density, and enhance value for existing ones.
• Build and maintain strong relationships with clients, vendors, suppliers, and the community.
• Work with branch managers, sales personnel, and technicians to prepare bids for special services, including fumigation and bird work.

· Other duties as assigned.

Job Requirements:

• High School Diploma or GED
• Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
• Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment.
• Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks
• Ability to meet DOT physical standards, including a 5-panel drug screen

Preferred Qualifications:

• 2+ years in pest management and/or 2+ years in managing people and business operations, preferably in pest control, food production, or related industries.
• Pest control, industrial, or safety certifications

Physical Requirements:

• Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments1.
• Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds.
• Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas.
• Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas.
• Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos.
• Climbing: Ability to climb ladders and work at heights when necessary.
• Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides
• Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain.
• Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests

Disclaimer:

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Equal Employment Opportunity:

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.