Director, Global Operations at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Global Operations in United States.

This is a high-impact leadership role focused on building, optimizing, and scaling global operations within a fast-growing, mission-driven environment. You will play a pivotal role in shaping and executing global delivery strategies, ensuring operational excellence across regions and teams. Working closely with senior leadership, you’ll drive alignment, improve performance, and implement scalable processes that support long-term growth. The role combines strategic vision with hands-on execution, requiring a strong ability to translate data into actionable insights. You will lead cross-functional collaboration, manage vendor ecosystems, and champion continuous improvement initiatives. This is an opportunity to influence global outcomes while contributing to meaningful, large-scale transformation.

• Lead the design, execution, and optimization of global delivery operations, ensuring consistent quality, efficiency, and scalability across regions
• Develop and standardize operational processes, frameworks, and governance models to improve execution and accountability
• Manage relationships with global vendors and partners, ensuring SLA adherence, performance tracking, and continuous improvement
• Partner with internal stakeholders across business units to align operational priorities, resolve escalations, and drive execution excellence
• Build and maintain performance dashboards, KPIs, and reporting frameworks to provide visibility and support data-driven decision-making
• Oversee financial performance, including cost management, resource planning, and tracking ROI of global initiatives
• Support and operationalize global talent strategies, ensuring effective hiring, onboarding, and workforce scalability
• Drive transformation initiatives, including process reengineering, automation, and adoption of new tools and capabilities
• Lead communication, training, and change management efforts to ensure successful adoption of new processes and operating models

• Bachelor’s degree in Business, Finance, or a related field; advanced degree preferred
• 10+ years of experience in global operations, consulting, finance, or a related leadership role
• Proven expertise in managing global delivery models (offshore, nearshore, or hybrid) and vendor ecosystems
• Strong track record of designing and scaling operational processes and performance frameworks
• Advanced analytical skills, with experience building dashboards, KPIs, and translating data into strategic insights
• High proficiency in Excel, PowerPoint, and data analysis tools
• Demonstrated ability to manage multiple priorities in fast-paced, high-growth environments
• Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership
• Excellent communication and presentation skills, with a focus on clarity and executive-level storytelling
• Experience leading transformation initiatives and driving continuous improvement
• Familiarity with automation, AI-driven workflows, or process optimization is a plus

• Competitive compensation package including performance-based incentives and equity opportunities
• Flexible paid time off to support work-life balance
• 401(k) plan with company matching contributions
• Comprehensive health coverage including medical, dental, and vision insurance
• Life insurance, disability coverage, and income protection benefits
• Generous parental leave (up to 16 weeks)
• Flexible spending accounts and wellness support programs
• Remote-friendly work environment with flexible arrangements
• Opportunities for professional development and career growth
• Meaningful work with a strong social impact and mission-driven culture