IT Intern at Prescient Solutions – Schaumburg, Illinois

INFORMATION TECHNOLOGY INTERN (Summer 2026)

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!

We are looking for a motivated Information Technology (IT) Intern for the summer months. As a Prescient IT Intern, you will:

• Assist with onsite helpdesk support at various client locations;
• Work 30 - 34 hours per week;
• Gain hands on technical support experience; and
• Launch your IT career.

***Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.***

Essential Duties and Responsibilities of a Prescient IT Intern

• Acknowledge, categorize and prioritize inbound incidents, service requests and alerts;
• Enter all issues into the helpdesk ticketing system accurately;
• Respond to assigned tickets within the provided standard guidelines outlined in the client's Statement of Work (SOW);
• Escalate issues as required to the appropriate Prescient engineer;
• Update operational and technical documentation; and
• Perform other duties and assist with special projects, as needed.

• Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365 and hardware;
• Excellent communication skills;
• Ability to commute to different client locations within the Greater Chicago area; and
• Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.