Office & Billing Administrator at AFD Petroleum Ltd. – Edmonton, Alberta
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About This Position
Job Summary:
We are seeking a highly organized and detail-oriented Office & Billing Administrator to support both billing operations and front desk reception in a fast-paced environment. As the first point of contact, you will manage reception duties such as answering multi-line calls, handling customer inquiries, and coordinating mail, courier shipments, and incoming documents.
This role is responsible for accurate invoice preparation (including consolidated and contract billing), data entry, rate calculations, and maintaining proper financial records, including submission through customer portals. You will also provide flexible support across departments as needed, contributing to smooth daily operations and a strong team environment.
Why AFD:
- Health benefits- medical, dental, vision, life insurance, disability, AD&D – because we believe in taking care of yourself.
- Employee fuel discount.
- Paid orientation & training.
- Personal/Sick Paid Days and lunch & learn every month.
What you will do day-to-day:
- Compile data and prepare customer invoices (including consolidated and contract billing).
- Process inventory receipts, transfers, and reconciliations.
- Verify billing accuracy by comparing invoices, purchase orders, and shipping/receiving documents.
- Investigate and resolve billing discrepancies.
- Submit invoices through customer portals and distribution channels.
- Maintain billing records and ensure compliance with deadlines.
- Create Excel reports on customer usage, billing, and spending.
- Respond to customer inquiries via phone, email, and in person.
- Manage billing inbox and general electronic correspondence.
- Provide front desk reception support (calls, inquiries, mail, and courier handling).
- Handle office supply ordering and basic administrative tasks.
- Maintain confidentiality of financial and business records.
- Assist Accounts Receivable with invoicing, statements, deposits, and account updates.
- Support CSR functions, including customer account issues and inquiries.
- Provide cross-departmental support during peak periods and absences.
- Perform other related administrative duties as required.
- Other related duties as required or assigned.
What you need to succeed:
Education
- High School Diploma or GED required.
- Post-Secondary Diploma in Accounting, Finance, or Business Administration preferred.
Experience
- 3+ years’ experience in a Billing role is preferred.
- 1+ years’ reception and customer service experience preferred.
Other Skills
- Basic knowledge of accounting principles, practices, and systems.
- Advanced knowledge of Dynamics 365 Business Central, MS Office and Excel, PowerPoint, Adobe products, and e-mail.
- Professional written and verbal communication skills.
As part of the interview process, all candidates will undergo pre-employment checks. If an offer is extended, it will be contingent upon the successful completion of pre-employment requirements, including a criminal record check and employment reference verification.
At AFD, our corporate culture reflects our ongoing commitment to both our customers and our people. We believe that people are our greatest asset, and as such, we promote a safe and friendly workplace, encouraging open communication, teamwork, and personal growth. Our team is essential for our success now and in the future.
We thank all candidates for their interest; however, we will communicate only with selected candidates.
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Job Location
Job Location
This job is located in the Edmonton, Alberta, T6P 1P6, Canada region.