IT Support Specialist at EPIC Health System LLC – Southfield, Michigan

Location: Southfield, MI

Employment Type: Full-Time, On-Site

About the Role

We are seeking a highly capable IT Support Specialist who can bridge helpdesk, hardware, networking, security, and workflow automation. This position is perfect for someone who enjoys being hands-on with technology, thrives in fast-paced environments, and is eager to grow and learn many new technologies and real “hands on” learning.

You’ll support day-to-day operations, maintain critical IT systems, technical onboarding for new employees and sites, and help drive improvements across the organization’s technology stack.

Key Responsibilities

1. Technical Support & Troubleshooting

- Provide responsive technical support to end users on-site, remotely, or via phone/email.

- Diagnose and resolve issues related to Windows, macOS, applications, and hardware.

- Troubleshoot printers, scanners, peripherals, and network connectivity.

- Maintain documentation in the ticketing system.

- Escalate complex issues when needed.

2. Hardware, Systems & Infrastructure

- Deploy and configure laptops, desktops, monitors, printers, VoIP phones, and peripherals.

- Perform OS installs, security patches, and hardware maintenance.

- Assist with servers, NAS/SAN devices, and backup systems.

- Support networking hardware including switches, access points, firewalls, and cabling.

3. User Identity & Access Management

- Create, modify, and deactivate accounts in AD, Azure AD, Google Workspace, etc.

- Configure access rights, MFA, and permissions.

- Troubleshoot credential and authentication issues.

- Maintain audit-ready documentation.

4. Network & Security Support

- Basic network troubleshooting (TCP/IP, DNS, DHCP, VLANs, VPN).

- Support endpoint security, patching, and compliance.

- Monitor alerts from security tools and escalate issues.

- Participate in security hardening initiatives.

5. On-Site Support & Field Operations

- Travel to nearby sites (~20 minutes) for technical support.

- Assist with equipment moves, A/V, cabling, and infrastructure work.

- Support special projects and office IT upgrades.

6. Automation, Scripting & Workflow Improvements

- Learn automation tools (PowerShell, Python, n8n, RMM tools).

- Automate tasks such as onboarding, device setup, system checks, and reporting.

- Identify and implement workflow improvements.

Qualifications

Required

- Associate degree or equivalent experience.

- Working knowledge of Windows (and basic Mac familiarity).

- Understanding of networking fundamentals.

- Strong troubleshooting and communication skills.

- Customer‑service mindset.

- Reliable transportation and valid driver’s license.

Preferred

- Experience with ticketing systems.

- Familiarity with AD, Azure AD, MDM tools.

- Basic networking knowledge (switches, APs, cabling).

- Experience with scripting or automation.

- Certifications: A+, Network+, Security+, Microsoft/Azure.

- Prior MSP or multi‑site experience.

What We Offer

Professional Growth & Development

- Exposure to networking, cloud, security, automation, and enterprise tools.

- Growth paths: Systems/Network Admin, Security Analyst, DevOps/Automation Engineer.

- Certification reimbursement and structured learning plans.

- Mentorship from senior IT professionals.

Work Environment

- Collaborative, innovative, supportive team culture.

- Diverse technical projects and modernization initiatives.

- Regular coaching and feedback.

Why Join Us?

This is an excellent role for someone who wants to move beyond helpdesk and become a full-stack IT professional. You’ll gain hands-on experience across devices, networks, cloud, security, and automation—while contributing meaningfully to organizational operations and growth.