Service Manager at Zurcher Tire of Angola – Anniston, Alabama

General Description:

Service Advisor will assist in the direct supervision and coordination of the activities of all Commercial, Retail, and OTR technicians.

Duties Include:

• Ensure paperwork is prepared for technicians immediately at the beginning of the shift to ensure proper roll times.
• Ensure all paperwork is properly filled out, updated, completed, and closed according to Best-One and customer standards; mileage, hours, unit #, PO, etc.
• Answer phones and greet and assist customers in a respectful and timely manner.
• Monitor technician’s workflow and proper maintaining of tools and equipment.
• Inventory and requisition of parts and shop supplies.
• Roll or unroll call forwarding at the beginning and end of each shift.
• Perform other duties as assigned.

Service Advisor Requirements:

• Must perform duties and responsibilities in a safe manner.
• Ability to consistently follow store policies and procedures.
• Ability to read and complete instructions.
• The ability to work in a fast-paced customer service-oriented environment.
• Team-Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Minimum Job Requirements:

• Authorized to work in the USA and at least 18 years of age.
• Valid driver’s license with a safe driving history.
• High school diploma or GED is preferred.
• Some distribution supply experience preferred.
• An eagerness to learn and excel with a perpetually positive attitude.
• Commitment to service beyond the expectations of our customers.
• Able to perform physically demanding tasks in varying weather conditions.

Physical Demands / Work Environment:

• Lifting: Frequent lifting over 50 pounds from ground to chest high.
• Occasional squatting, bending, and twisting.
• Standing for extended periods of time.
• Environment: Work in an environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
• Vision (Near, distance, Color, Peripheral, Depth Perception).
• Sense of sound (Ringing telephones, alarms, horns, and motorized equipment).
• PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear).

Job Type: Full-time

Salary: Base pay $18.00-Pay determined by experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automotive repair: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

This job description is not an exhaustive list of all functions, responsibilities, and requirements for this position. Duties not listed in this job description may be assigned to the employee from time to time. This job requires that the individual be able to perform, with or without reasonable accommodation, each essential function. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. This document does not create an employment contract, express or implied, and employment with the Company is at-will.

If interested, please apply online at www.mgrifftire.com. Application is required to be considered for this position. EOE