Program Coordinator-Supervised Visitations & Safe Exchange at YWCA WHITE PLAINS AND CENTRAL WESTCHESTER – White Plains, New York

The Program Coordinator – Family Connections Program provides hands-on operational, administrative, and compliance support to the Assistant Director to ensure the effective daily functioning of the Supervised Visitation/Safe Exchange Program. This role focuses on coordination, documentation, scheduling, reporting support, staff oversight assistance, and operational follow-through to ensure program continuity, safety, and compliance with court and funder requirements.

Key Responsibilities:

Program Operations & Coordination

• Support daily court program operations to ensure effective scheduling, staffing coverage, and service delivery.
• Coordinate supervised visitation schedules, site coverage, and room utilization.
• Serve as the primary point of contact for staff regarding day-to-day operational needs.
• Maintain a minimum caseload and conduct client intakes as required.

Compliance & Documentation

• Support compliance with Department of Probation and Unified Court System requirements.
• Assist with preparation, tracking, and maintenance of required reports, logs, and client documentation.
• Conduct routine file reviews and support internal quality assurance processes.

Staff Support & Supervision

• Provide task-level guidance and oversight to site monitors.
• Assist with staff onboarding, training coordination, and scheduling.
• Escalate operational, staffing, or incident-related concerns to the Assistant Director.

Data & Reporting

• Support data collection, entry, verification, and reconciliation.
• Ensure documentation accuracy to meet monthly and ad hoc reporting deadlines.

Court & Stakeholder Coordination

• Coordinate with courts, probation, and partner agencies regarding schedules and logistics.
• Attend meetings and site visits as delegated by the Assistant Director.

Safety & Risk Management

• Support adherence to safety protocols, emergency procedures, and confidentiality standards.
• Assist with incident documentation and follow-up actions.

Qualifications:

Education:

• Bachelor’s degree in a related human services field or equivalent experience.

Experience:

• Experience with scheduling, documentation, and compliance requirements.
• Familiarity with court systems, probation requirements, and confidentiality standards.
• Experience supporting staff or site monitors.
• Strong organizational, documentation, and communication skills.

Key Skills & Attributes:

• Strong organizational and follow-through skills
• Experience with data tracking, reporting, and compliance documentation
• Ability to manage multiple operational priorities simultaneously
• Excellent written and verbal communication skills
• Bilingual English/Spanish preferred
• Experience working with families, children, or court-involved populations preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodation can be made, while performing this job the staff member shall:

• Use strength to lift items needed to perform the functions of the job.
• Ability to sit, stand, and move around within a site for required periods of time.
• Ability to move between program sites as needed
• Ability to use computers and standard office equipment
• Speak and hear.
• Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and vocabulary. In certain situations, American Sign Language, Braille, or other language may also be considered as acceptable forms of communication.
• Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls.

Environmental Demands:

The environmental demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive:

• Exposure to a variety of childhood and adult diseases and illnesses.
• Occasional exposure to a variety of weather conditions.
• Exposure to heated/air conditioned and ventilated facilities.
• Function in a workplace that is usually moderately noisy but that can be very noisy at times

Compensation: $30.50 hourly