Business Operations Assistant at Hospice of Michigan – Kalamazoo, Michigan

The Business Operations Assistant is responsible for administrative and clerical support of the patient care team to ensure efficient, effective day-to-day operations within the team office(s).

Essential Functions:

1. Gathers necessary information to successfully begin, support and/or complete defined administrative and clerical operational processes.
2. Accurately enters all appropriate information into electronic documentation system(s) in a timely manner.

3. Adheres to defined follow-up protocols for internal and external customers not requiring immediat assistance but having service needs that must be met and/or are unresolved.

4. Prints, prepares and reviews various reports and information that support the efficient day-to-day operations of the department and organization.
5. Attends and provides administrative and clerical support for departmental meetings as required.
6. Copies, faxes and/or emails various documents as needed to support the efficient day-to-day operations of the department and forwards and/or files information appropriately.
7. Maintains and updates departmental resource materials as required.
8. Greets incoming visitors and accepts/transfers incoming calls promptly and courteously.
9. Proactively problem solves, anticipates needs, and initiates solutions for both internal and external customers.
10. Processes incoming and outgoing mail on a daily basis.
11. Prepares requisitions to maintain necessary supplies and forms to ensure smooth daily operations.
12. Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.
13. Adjusts to changes in workload and schedules based on changing departmental/organizational priorities.
14. Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth.
15. Adheres to the organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements.
16. Adheres to the NorthStar standards to care for every person, every time, 100% of the time.

Qualifications:

1. High school diploma or equivalent required.
2. One (1) to two (2) years’ clerical experience with increasing level of responsibility required, telephone
related experience, highly preferred. Previous health care experience preferred.
3. Computer literate, with basic Microsoft Office Word and Excel skills required.
4. Must be familiar with and have advanced knowledge of Microsoft Office Applications and standard office business machines.
5. Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information.
6. Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
7. Excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required.
8. Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiencyand accuracy.
9. The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted.
10. Must have reliable transportation.
11. This position may require travel between office sites as scheduled.
12. This position will require weekend hours on a scheduled basis.
13. Must be eligible to work in the United States.