Inside Sales Representitive at AICA Orthopedics, P.C. – Marietta, Georgia

Inside Sales Representative

Convert with Empathy. Close with Confidence.

ABOUT THIS ROLE

This is an inside sales role — and that's what makes it meaningful. Callers are accident victims and injury patients seeking care, and sometimes their legal counsel contacts us on their behalf. They need care, not a pitch. Your job is to meet them with genuine empathy, conduct a thorough intake, and guide every qualified caller to a scheduled appointment or confirmed next step.

The best reps here earn strong bonuses. They do it by listening well and asking for the commitment. Both matter equally.

WHAT YOU'LL DO

• Convert inbound calls from patients and referral partners into scheduled appointments — conversion is the primary metric
• Conduct intake conversations that uncover patient needs and build trust before and during the ask
• Follow up on unscheduled leads via outbound calls to re-engage and close
• Handle calls from legal offices coordinating on behalf of personal injury patients seeking care — accuracy and responsiveness matter here
• Document every interaction in NextGen and Salesforce with accuracy

WHAT SUCCESS LOOKS LIKE

• Inbound call-to-appointment conversion at or above team benchmark
• Follow-up contact completed within defined SLA on unscheduled leads
• Patient satisfaction scores reflecting quality of intake experience
• Clean, complete CRM documentation on every contact

QUALIFICATIONS

Required:

• 2+ years in a conversion-driven role — healthcare intake, insurance, legal intake, or call center sales where you were measured on outcomes
• Proven track record meeting or exceeding conversion targets or appointment goals
• Exceptional phone presence — warm and unhurried, but able to guide a call to a decision
• Proficiency with CRM/EMR systems ; Salesforce and NextGen preferred
• Able to handle emotionally sensitive calls involving injury, pain, or legal matters with composure

Preferred:

• Personal injury, medical intake, or legal services background
• Bilingual Spanish/English

WHAT WE OFFER

• Competitive hourly base + performance bonus tied to conversion metrics
• Full benefits — medical, dental, vision, 401(k), PTO
• Clear advancement path: Senior PSR, Team Lead, Supervisor
• 21-location network across metro Atlanta and growing

Apply now. In your application, tell us about a time you converted a hesitant caller into a confirmed appointment.

AICA Orthopedics is an equal opportunity employer.

Required:

• 2+ years in a conversion-driven role — healthcare intake, insurance, legal intake, or call center sales where you were measured on outcomes
• Proven track record meeting or exceeding conversion targets or appointment goals
• Exceptional phone presence — warm and unhurried, but able to guide a call to a decision
• Proficiency with CRM/EMR systems ; Salesforce and NextGen preferred
• Able to handle emotionally sensitive calls involving injury, pain, or legal matters with composure

Preferred:

• Personal injury, medical intake, or legal services background
• Bilingual Spanish/English