Service Center Manager - Last Mile Delivery | Logistics & 3PL at Speed Xpress Inc. – Jessup, Maryland

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the role:

Service Center Manager – Last Mile Logistics

Lead High-Impact Last Mile Operations at SpeedX

SpeedX is a rapidly growing logistics provider delivering innovative last mile delivery solutions across the U.S. We are seeking a results-driven Hub / Service Center Manager to lead operations at a critical final mile facility.

This is a high-visibility leadership role responsible for both hub (sortation) operations and service center (delivery execution). You will own end-to-end performance—from inbound parcel flow to final delivery—ensuring operational excellence, cost efficiency, and outstanding customer experience.

Key Responsibilities:

Hub (Sortation) Operations

• Lead all aspects of parcel sortation, including receiving, scanning, sorting, staging, and dispatch
• Drive performance across key KPIs:
• • Throughput and production volume
  • Sort accuracy
  • Labor efficiency
  • Cost control
• Optimize staffing, scheduling, and workflow planning for high-volume operations
• Enforce safety, compliance, and standard operating procedures across the warehouse

Service Center (Last Mile Delivery)

• Oversee last mile delivery operations, including routing, dispatch, and execution
• Optimize delivery routes and fleet utilization for efficiency and service quality
• Manage driver performance and accountability to meet on-time delivery targets
• Resolve delivery issues, delays, and escalations with a strong customer-first mindse

Leadership & Cross-Functional Impact

• Analyze operational data, KPIs, and reporting to drive continuous improvement
• Partner with regional operations, HR, finance, and customer service teams
• Recruit, train, and develop high-performing teams across warehouse and delivery functions
• Build a culture of accountability, safety, and operational excellence
• Ensure compliance with DOT, OSHA, and all regulatory requirements

What We’re Looking For

• 3+ years of experience in last mile logistics, parcel hub, or service center operations management
• Proven ability to lead high-volume, fast-paced logistics operations
• Strong understanding of logistics KPIs, cost management, and performance metrics
• Experience with routing systems, TMS, WMS, or dispatch software
• Demonstrated success in team leadership, coaching, and performance management
• Excellent problem-solving, organizational, and communication skills
• Ability to balance strategic planning with hands-on execution

Preferred:

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field
• Experience in a 3PL, e-commerce, or final mile delivery environmen

Work Environment

• Fast-paced warehouse and delivery operations setting
• Requires active, hands-on leadership (standing, walking, operational oversight)
• Flexible schedule, including weekends, peak seasons, and extended hours as needed

Why Join SpeedX?

• Join a rapidly scaling logistics company in a high-growth industry
• Lead a critical operation with full ownership and visibility
• Opportunity to drive real impact on performance and customer experience
• Competitive compensation and career advancement opportunities