IT Manager at Echoing Hills Village Inc – Warsaw, Ohio

Company Overview:
At Echoing Hills, we are committed to assisting individuals with developmental and/or intellectual disabilities to reach their fullest potential. We provide support through the Fruit of the Spirit—love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control—creating an environment where individuals served and team members can thrive.

Position Overview:
The IT Manager supports the Director of Information Technology in maintaining and enhancing the Ministry’s IT infrastructure, systems, and network operations. This hands-on role focuses on systems administration, network administration, cybersecurity, and helpdesk support, while supervising IT staff and ensuring reliable, secure technology across multiple locations. This is an in-person role requiring frequent statewide travel.

What You’ll Do:

• Supervise IT staff and oversee helpdesk operations, ticketing, and Tier II technical support.
• Perform systems and network administration, including servers, multi-site connectivity, and infrastructure support.
• Administer Google Workspace, VOIP systems, user accounts, and endpoint devices.
• Monitor and maintain network security, firewalls, and cybersecurity protocols.
• Manage data backups, disaster recovery, and business continuity processes.
• Troubleshoot complex hardware, software, and network issues.
• Support system upgrades, implementations, and IT equipment lifecycle management.
• Coordinate vendors, service agreements, and IT inventory.
• Travel to sites to provide hands-on support and ensure system reliability.

What We’re Looking For:

• Bachelor’s degree in IT, Computer Science, or related field required.
• 3+ years of IT experience, including systems administration, network support, or helpdesk, with 1+ year in a lead or supervisory role.
• Strong knowledge of Microsoft systems, Google Workspace, VOIP, and multi-site networks.
• Experience with IT troubleshooting, cybersecurity, and infrastructure support.
• Strong problem-solving, communication, and organizational skills.
• Valid driver’s license and ability to travel frequently.
• CPR/First Aid certification within 90 days.
• Demonstrated Christian background and alignment with the Ministry’s mission.

Work Environment:

• Primarily based at the Corporate Office with occasional travel to regional locations.
• Typical daytime schedule with occasional evenings, weekends, or on-call needs.
• Ability to lift and move technology equipment up to 50 pounds.

Why Join Echoing Hills:

• Work in a mission-driven organization making a real impact in people's lives
• Supportive and collaborative work environment
• Opportunities for professional growth and development
• Comprehensive benefits package

If you’re passionate about technology, service, and making a difference, we invite you to apply and join our team in creating opportunities for individuals to know and experience Jesus Christ.