Customer Service Representative at Fitesa Simpsonville Inc – Simpsonville, South Carolina

Fitesa is a global leader in nonwoven fabric solutions, delivering innovative materials to the hygiene, medical, and industrial markets. We are seeking talented individuals to join our rapidly growing team. We are looking for team-oriented, motivated professionals who are committed to quality, safety, and continuous improvement.

Fitesa offers a comprehensive and competitive benefits package designed to support the well-being and long-term success of our employees.

Fitesa Benefits Include:

• Paid vacation
• Paid holidays
• 401(k) contribution (4% dollar-for-dollar match + additional 3% company discretionary contribution annually for those who qualify)
• Flexible insurance packages, including medical, vision, and dental, with no waiting period

Educational Background:

Associate or bachelor's Degree Required (Business related field preferred)

Work Experience:

1-3 years in a customer service position

Core Competencies:

• Strong verbal, written, and interpersonal communication skills.

• Exceptional attention to detail with strong follow-up abilities and professional phone etiquette.

• Proficiency in common software applications and strong overall computer skills.

• Ability to creatively and proactively resolve system and process issues.

• Demonstrated capability in leading or managing others.

• Multilingual skills (Spanish, Portuguese) are highly desirable.

Behavioral Competencies:

• Active and effective listening to customer needs and concerns.

• Empathy and professionalism when addressing both internal and external customer issues.

• Adaptability and flexibility in responding to change.

• Clear, concise communication.

• Accountability for decisions, actions, and errors.

• Patience and professionalism in all customer interactions (internal and external).

• Attentiveness and timely response to requests.

• Strong time management skills with the ability to prioritize tasks by importance.

Technical Competencies:

• Knowledge of company products and customer applications.

• Strong computer proficiency, including MS Office and email management systems.

• Accurate and timely data entry skills.

• Basic data analysis capabilities.

• Familiarity with D365 and other relevant software tools

Key Responsibilities (What/How):

• Provide backup support to Customer Service team members as assigned by the Customer Service Manager.

• Receive and process orders in Dynamics 365 through emailed order confirmations to assigned customers.

• Price administration for assigned customers’ orders.

• Coordinate customers’ orders with production planning on product availability and order details using plant limits and restrictions.

• Collaborate with warehouse personnel on shipping instructions and resolve shipping issues as they arise.

• Receive and process assigned customer complaints in Canea through emailed credit or debit notes to customers in a timely manner (no more than 30 days from receipt).

• Ensure on-time delivery of assigned customers’ orders.

• Handle other essential tasks assigned.

Physical Demands:

This position requires frequently lifting and/or moving up to 25 – 50 pounds and occasionally lift and/or move up to 50 pounds. The position requires frequent lifting, walks and stands for long periods of time, and performs strenuous physical labor under extreme temperatures. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Additional Information:

Fitesa offers a great work environment, professional development, challenging careers, and competitive compensation. Fitesa is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Fitesa will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Eligibility to apply is in accordance with Fitesa hiring policies and practices. Please contact Fitesa HR with questions regarding eligibility. This position is reserved for US candidates only and does not offer international transfer.