Neighborhood Manager II at Redwood Living Inc – Shelby Township, Michigan

About Redwood:
At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:

• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview:
The Neighborhood Manager is primarily responsible for showing apartment homes, conducting local marketing efforts, and assisting residents and prospects daily. Additional responsibilities include preparing lease agreements and coordinating resident events. The Neighborhood Manager works alongside the Regional Manager and oversees the maintenance team to provide the best resident experience.

Duties & Responsibilities:

• Conducting apartment home tours to potential prospects

• Answering phone calls and emails

• Maintaining knowledge of neighborhood specials, pricing, and notifying related parties of any needed adjustments

• Scheduling resident appointments to discuss renewal rates and leasing options

• Walking through units prior to resident move-in date

• Completing move-in paperwork

• Completing all lease applications and notifying prospective residents

• Ensuring grounds are well kept and addressing any concerns with maintenance

• Adhering to company standards for paperwork, resident files, budgets, and controlled expenses

• Traveling between Redwood neighborhoods may be required

• Overseeing on-site staff, assisting in hiring, disciplinary actions, and approving bi-weekly timecards

• Being accessible for calls or emergencies outside regular hours as needed

• All other related duties, as assigned

Required Qualifications:

• High school diploma or equivalent

• 1 year management experience

• Valid driver’s license

• General computer efficiency

Preferred Qualifications:

• Prior sales or leasing experience

• Exceptional customer service skills

• Ability to operate smartphone, tablet, and computers

Physical Requirements:

• Lift up to 20 pounds and the ability to sit, stand, bend, and walk