Concierge - The Winn at SENTINEL MANAGEMENT COMPANY, LLC – Golden Valley, Minnesota

About Sentinel

Sentinel Management Company has been a trusted name in the property management industry since 1972. We specialize in managing a diverse portfolio of residential apartment communities, healthcare facilities, retail spaces, and office properties primarily in the Twin Cities market. Our mission is to provide high-quality housing and exceptional services to all members of our community. At Sentinel, we are more than a property management company. We are a people-first team dedicated to creating thriving communities. We believe in doing the right thing, building meaningful relationships, and delivering exceptional living experiences.

Job Summary

As a Concierge, you will serve as the first point of contact for residents, guests, and visitors, by providing exceptional service and support. Your role is to enhance the resident experience by addressing requests, handling various administrative tasks, and ensuring the property’s day-to-day operations run smoothly. You’ll assist with a variety of services, from assisting move-ins to recommending local services, while maintaining a high level of professionalism and efficiency. In this role, you’ll have the opportunity to learn and develop key skills in leasing, with the potential to assist in leasing residential properties. You’ll gain experience in providing exceptional customer service to prospective tenants and contributing to the overall success of our property management operations. This position is located at our newest development, The Winn, located at 640 Wisconsin Ave N, Golden Valley, MN 55427. Position is part-time nights and weekend hours.

Key Responsibilities:

• Resident Relations:
  Greet residents and guests in a friendly and professional manner. Provide information and address inquiries about the property, amenities, and local services.

• Request Management:
  Handle resident requests such as booking amenities, organizing maintenance requests, or assisting with deliveries and packages.

• Administrative Support:
  Maintain accurate records of resident inquiries, requests, and activities. Prepare and distribute communications as needed.

• Security and Safety:
  Monitor the property’s safety and security protocols. Ensure residents and visitors adhere to property rules and regulations.

• Community Outreach:
  Stay informed about local businesses, services, and events that may benefit residents. Provide recommendations or discounts to enhance resident satisfaction.

• Problem Resolution:
  Address resident concerns promptly and professionally, escalating issues to property management when necessary.

• Guest and Visitor Management:
  Assist with visitor registration and ensure appropriate access control is maintained for guests.

Qualifications:

• High school diploma or equivalent

• Previous experience in customer service or hospitality, ideally within a property management or residential setting.

• Excellent communication and interpersonal skills.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Knowledge of local services and amenities a plus.

• Proficient with Microsoft Office and property management software is a plus

• Ability to work flexible hours, including weekends and evenings

Physical Requirements:

• Ability to sit, stand or walk for extended periods.

• Ability to lift packages or items up to 25 lbs.

• Ability to handle occasional emergencies or physically demanding situations.

Please visit Careers | Sentinel Management – Premier Property Management in Twin Cities to view job postings and review Sentinel's company website!

Sentinel Management Co. is an equal opportunity employer.