Project Manager at Whitney Roofing – Effingham, Illinois

Project Manager
Reports To
Operations Manager
Department
Production
Created: September 2025 | Last Updated: September 2025
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Job Purpose / Summary
Ensures roofing projects are delivered safely, on time, within budget, and to required quality
standards while maintaining a positive customer experience. Oversees project planning,
documentation, subcontractor management, and customer communication throughout the
project lifecycle.
Key Responsibilities
Project Planning & Review
• Review job pictures, special instructions, and contracts to ensure project scopes are
accurate and realistic.
• Verify subcontractor invoices and confirm all billed work is completed.
• Coordinate project plans, material orders, and required documentation before
approval.
Insurance & Documentation Oversight
• Review and update insurance roofing, siding, and other trade orders for accuracy.
• Confirm material quantities and specifications are correct.
• Manage insurance window orders, including scheduling measurements and verifying
materials.
• Partner with the Estimating Manager to obtain documentation for insurance
reimbursement.
Project Execution & Support
• Identify and correct productivity or efficiency issues.
• Provide recommendations to sales, production, and operations regarding best
practices.
• Visit jobsites to document issues and recommend corrective actions.
• Support operations personnel to ensure they understand job responsibilities and
deadlines.
Customer Communication & Issue Resolution
• Communicate with homeowners about required corrections and recommended plans
of action.
• Handle escalated customer disputes constructively and professionally.
Technical Skills & Knowledge
• Strong knowledge of roofing and siding best practices, materials, and installation
techniques.
• Familiarity with insurance supplementing processes.
• Proficiency in project coordination and documentation.
• Strong organization, detail orientation, and leadership skills.
• Proficiency with basic computer tools and CRM/project management systems.
• Strong customer service skills and experience handling escalations.
Core Competencies
• Integrity & Accountability – Ensures projects meet ethical, quality, and compliance
standards.
• Communication – Provides clear, timely updates to customers, crews, and leadership.
• Collaboration – Works closely with sales, estimating, and production teams.
• Results Orientation – Keeps projects on schedule and within budget.
• Leadership & Influence – Guides crews, subcontractors, and staff effectively.
• Coaching & Development – Provides feedback and support to operations staff.
• Project Management – Plans, organizes, and oversees multiple projects
simultaneously.
• Technical Knowledge – Deep understanding of roofing and siding systems.
• Customer Focus – Maintains professionalism and delivers a positive homeowner
experience.
• Financial Acumen – Reviews and verifies subcontractor invoices and job costs.
Behavioral Competencies
• Accountability – Owns project outcomes and commitments.
• Adaptability – Adjusts quickly to changes in schedules, weather, or jobsite conditions.
• Attention to Detail – Ensures scopes, materials, and invoices are accurate.
• Integrity – Builds trust with crews, customers, and leadership.
• Resilience – Maintains focus and composure in fast-paced, high-pressure
environments.
• Teamwork – Collaborates with sales, operations, and subcontractors to complete jobs.
Education & Experience
• 3+ years of direct experience in construction, roofing, or siding required.
• 3+ years of operations or project management experience preferred.
• Strong background in project planning, subcontractor coordination, and insurance
documentation.
Work Environment
• Combination of office and field-based work.
• Requires ability to navigate jobsites, climb ladders, and document roofing issues.
Safety & Compliance Requirements
• Must comply with OSHA regulations, local building codes, and company safety
protocols.
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This job description provides a summary of key responsibilities and qualifications. It is not intended to cover every
duty or responsibility and may be updated as business needs evolve