Administrative Billing & Collection Specialist at Relate Counseling Center – Eden Prairie, Minnesota

Job Title: Administrative Billing & Collection Specialist

Location: Relate Counseling Center – Eden Prairie, MN
Department: Administration

Reports To: Revenue Cycle Manager

FSLA Status: Non-Exempt
Pay Range: $25.00 - $27.00 per hour, commensurate with experience and qualifications.

Schedule: Full-time, Monday through Friday (40 hours/week)

POSITION SUMMARY

We are seeking an Administrative Billing & Collections Specialist to support our team in a dynamic and collaborative environment. This role is responsible for managing billing inquiries, processing payments, verifying insurance information, assisting clients with account resolution, and conducting collections follow-up. The position also supports front desk operations and provides customer service–related support to ensure a positive experience for clients and families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service and Administrative Support

• Welcome clients upon arrival and assist with check-in and payments.
• Respond to phone calls, emails, and messages through the client portal.
• Provide information to clients regarding billing questions and assist in resolving insurance-related concerns.
• Enter prospective client data into the system and reach out to individuals interested in services.
• Offer available appointments and assist with the intake process.
  

Billing and Collections

• Respond to billing inquiries and assist clients with account resolution in a timely and professional manner.
• Collect and process client payments, ensuring accuracy and compliance with financial policies, and coordinate with collection agencies when necessary.
• Reach out to clients with outstanding balances and past-due accounts, conducting follow-up to support timely collection.
• Communicate professionally with clients to resolve payment issues and establish appropriate payment solutions.
• Assist clients with financial assistance applications, establish and monitor payment arrangements, and provide ongoing follow-up related to financial support.
• Post insurance remittances and payments accurately and in a timely manner
• Work private pay aged reports to support collections and billing follow-up efforts.
• Verify and update client insurance information.
• Prepare and distribute monthly billing statements and respond to client requests for statements or billing documentation.
• Perform additional tasks and projects assigned.

REQUIRED QUALIFICATIONS

Education and Experience

• High school diploma or equivalent required; an associate or bachelor’s degree in a related fields is a plus.
• Prior healthcare billing experience is required.

PREFERRED QUALIFICATIONS

Skills and Competencies

• Strong interpersonal, verbal, and written communication skills.
• Professional demeanor with excellent customer service and telephone etiquette.
• Ability to manage multiple tasks with strong diligence and accuracy.
• Proficiency in Microsoft Office Suite and experience with client management software.
• Dependable, initiative-taking, and adaptable with a collaborative mindset.

PERKS AND BENEFITS

• Competitive Salary: We offer a salary that reflects your experience and expertise.

• Comprehensive Health Coverage: Inclusive health, dental, and vision insurance plans.

• Retirement Plan: 401(k) with company matching to secure your future.

• Paid Time Off: Generous PTO to balance work and life.

• Professional Development: Opportunities for continuous learning and career growth.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

· Prolonged periods of sitting, standing, walking, and typing.

· Frequent wrist and finger movements for computer and office equipment use.

· Occasional lifting or carrying of materials up to 15 lbs.

· Work is performed in an office environment.

TRAVEL

Occasional travel between Minnetonka and Eden Prairie offices and to offsite meetings as needed.

EQUAL OPPORTUNITY EMPLOYER

Relate Counseling Center is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and respectful environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

DISCLAIMER

This job posting reflects the general scope and key responsibilities of the Administrative Billing & Collections Specialist position. It is not intended to be an exhaustive list of all duties. The organization reserves the right to modify or change responsibilities as needed. Employment with Relate Counseling Center is at will.