Director of IOP Services - Greater Phoenix Metro, AZ at Turnwell Mental Health Network Inc – Phoenix, Arizona

Turnwell Mental Health of Arizona PC operates integrated behavioral health across the greater Phoenix, including psychiatry, therapy, TMS, Spravato, ketamine services, and Intensive Outpatient Programs (IOP).

Our IOP programs include psychiatry-integrated Mental Health/Dual Diagnosis and Eating Disorder tracks across three clinical sites. We are positioned for continued growth and seek a high-caliber clinical and executive leader to shape and scale the program.

This role sits at the intersection of clinical integrity and executive leadership.

Position Summary

The Program Director – IOP serves as the designated clinical and administrative leader for all Arizona IOP services.

This individual is accountable for the following within the IOP program:

• Multi-site operational performance
• Clinical quality and treatment integrity
• Patient safety and risk management
• Census growth and retention
• ADHS and Joint Commission compliance

The Director works closely with the Arizona Medical Director, who retains authority for psychiatric and medical decision-making.

This is a builder’s role within a growing, multi-state behavioral health organization.

Scope of Leadership

Operational authority includes:

• Program structure and clinical workflow
• Staffing recommendations and performance management
• Interdisciplinary coordination
• Census and retention performance
• Compliance readiness and quality improvement

Clinical oversight is exercised within the Director’s Arizona license and does not supersede the Medical Director’s psychiatric authority.

Core Responsibilities

• Program Leadership & Growth
• Lead operations across three IOP sites
• Oversee staffing, scheduling, programming, and patient flow
• Drive census stability and responsible growth
• Monitor KPIs and implement operational improvements
• Support service-line expansion initiatives

Clinical Quality & Safety

• Ensure evidence-based, psychiatry-integrated care
• Oversee treatment planning, case review, and documentation integrity
• Monitor outcomes and lead performance improvement initiatives
• Oversee risk screening, incident review, and corrective action

Regulatory & Accreditation

• Maintain ADHS compliance
• Ensure continuous Joint Commission readiness
• Oversee documentation standards and policy adherence

Team & Cross-Functional Leadership

• Supervise IOP clinical staff and support professional development
• Maintain credential and competency oversight
• Direct admissions, collaborate with utilization management, revenue cycle, and executive leadership
• Foster a culture of accountability and patient-centered care

Clinical Services (As Appropriate)

• Maintain a limited caseload aligned with operational needs
• Clinical duties must not interfere with leadership responsibilities

Success in This Role

• Sustained regulatory compliance
• Strong census and retention performance
• Audit-ready documentation
• High-functioning interdisciplinary teams
• Clear leadership presence across sites

Qualifications

Required

• Active, unrestricted Arizona clinical license (LPC, LCSW, LMFT, Psychologist, or equivalent)
• 5+ years behavioral health experience
• 3+ years in IOP/PHP or higher levels of care
• Experience in clinical or program leadership
• Knowledge of ADHS regulations and Joint Commission standards

Preferred

• Prior Program Director or Clinical Director experience
• Direct ADHS or Joint Commission survey experience
• Experience with eating disorder populations
• Multi-site leadership experience

Leadership Profile

• Strong clinical judgment and operational discipline
• Comfort leading within a scaling organization
• Balanced focus on patient care and performance
• Clear communicator and decisive operator
• Builder mindset
• Ability to work collaboratively with the clinical and non-clinical IOP team