Regional Facilities Manager at BPG Real Estate Service – Wilmington, Delaware

BPG Real Estate Services, LLC., a rapidly growing company, knows that our success begins and ends with our people. Through the efforts of our associates and guided by our values, we transform the communities we serve, striving to exceed the expectations of our tenants, residents and clients. Formed in 1993, BPG is a privately-held, full-service real estate acquisition, development and management company with offices and properties in Washington DC, Wilmington, DE, Philadelphia, PA, and Baltimore, MD.

At BPG, giving our associates the BPG Experience is a top priority. Join us as a Director of Residential Facilities!

Reports To: Director of Residential Facilities

The Regional Facilities Manager supports the Director of Residential Facilities and Property Management teams by overseeing the maintenance, safety, and overall physical condition of a portfolio of residential (and associated commercial/retail) properties. This role is hands-on and leadership-driven, ensuring assets are maintained within budget while meeting company standards, regulatory requirements, and resident expectations.

Maintenance & Operations

• Provide technical guidance and hands-on support to on-site maintenance teams.

• Ensure quality, efficiency, and compliance with company policies, procedures, and standards.

• Oversee unit turns, refurbishments, inspections, and readiness for resident occupancy.

• Ensure timely completion of all resident work orders and preventive maintenance programs.

• Maintain overall interior and exterior property appearance.

• Manage utilities, building systems, and communications infrastructure.

• Perform building and grounds maintenance as needed.

Leadership & Staffing

• Train, supervise, and support maintenance personnel.

• Participate in hiring, scheduling, and performance management of maintenance staff.

• Manage 24-hour maintenance on-call program, including coverage during staffing shortages.

• Walk properties weekly with Property Managers.

Vendor & Project Management

• Assist in contractor selection and supervise vendors providing building services.

• Oversee capital projects in collaboration with the Property Manager.

• Monitor contractor performance to ensure timely, cost-effective, and professional completion of work.

• Coordinate work for outside contractors and follow up on deficiencies.

Safety, Compliance & Emergency Response

• Maintain a safe work environment and ensure OSHA compliance.

• Manage emergency preparedness and disaster recovery processes.

• Be immediately available for property emergencies (fire, flood, severe weather, etc.).

• Oversee emergency plans ensuring safety of employees, residents, and commercial tenants.

• Manage snow removal operations per company policy, including hands-on assistance when needed.

Administrative & Reporting

• Maintain accurate records for work orders, preventive maintenance, inventories, and stock.

• Manage inventory control and maintenance materials utilization.

• Provide daily status updates on unit turns and maintenance schedules.

• Communicate effectively with residents, tenants, vendors, and internal stakeholders.

Additional Duties

• Participate in evening, weekend, and holiday standby schedules as required.

• Perform all other duties as assigned to support property operations.

Required

• Strong knowledge of maintenance systems, inventory control, preventive maintenance, and service order tracking.

• Working knowledge of HVAC, electrical systems, carpentry, painting, landscaping, hydraulic systems, and electric motors.

• Proven leadership, organization, and decision-making skills.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Valid driver’s license.

• Ability to lift up to 50 pounds.

Preferred

• Experience working with new construction and project managers.

• Knowledge of office administrative procedures.

• High school diploma required.

• Technical Degree, Associate’s Degree, or Bachelor’s Degree is a plus.

• Minimum of 5 years of mid-rise and high-rise facilities management experience.

• At least 3 years of technical maintenance experience.

• Prior experience in the multifamily housing industry required.

• Frequent walking and standing.

• Frequent use of office equipment (computer, phone, copier).

• Occasional bending, stretching, and sitting.

• Ability to lift and carry up to 50 pounds.

EOE