Special Projects & Administrative Coordinator at KBM, Inc. – Hendersonville, Tennessee

We are seeking a dependable, highly organized, and self-motivated individual to join our dynamic team as a Special Projects & Administrative Coordinator. This role offers an excellent opportunity for someone who thrives in a structured environment. This role is focused on coordinating schedules for special projects, such as carpet cleaning, seat cleaning, etc., and providing administrative support. While training will be provided on our specific systems and processes, we value candidates who demonstrate initiative, professionalism, urgency, and a proactive approach to their responsibilities.

Company:

KBM is one of the largest janitorial companies that operates throughout the continental United States and has been a trusted name in the janitorial industry since 1994. At KBM, we recognize that a clean business is a business that stays open and maximizes revenues, which is why we offer our customers a variety of comprehensive services from daily janitorial, disinfecting, and many other services like carpet cleaning and pressure washing. We service a variety of industries including movie theaters, malls, office buildings, restaurants, retail stores, vacation rentals and more.

See Who We Are: https://www.kbm.cleaning/

Benefits:

This position is eligible for a medical/dental/vision benefits package, 401K & vacation time.

Pay Rate: $21.00 per hour
Schedule: About 40 hours per week
Availability: Standard office hours, with the expectation to monitor communications for urgent updates as needed.

Responsibilities and Duties:

• Scheduling: Coordinate project dates and times, ensuring the cleaning crews and the customer are always on the same page.
• Customer Communication: Serve as a primary point of contact for clients via email and phone. You will be responsible for providing updates and answering questions professionally and promptly.
• Vendor Communication: Establish and maintain open lines of communication with the crews. Responding to emergency situations in a timely and efficient manner.
• Admin Support: Handle day-to-day administrative tasks as they arise, such as updating logs, filing digital paperwork, handling vendors, ensuring our project records are accurate.
• Email Responsiveness: Keep an close eye on project-related emails, including occasional monitoring outside of standard office hours to ensure urgent customer needs are addressed.
• Process Follow-through: Following established checklists and procedures to ensure every project is handled with the same high level of quality and safety. Adhering to company guidelines for employee relations, employee discipline and termination procedures.
• Bilingual (English/Spanish) preferred but not required.

Knowledge, Skills and Abilities Required:

1. Strong commitment to high level service and quality standards.

2. Professional written and verbal communication skills.

3. Ability to plan, organize, direct and delegate.

4. Ability to work well under pressure and meet deadlines.

5. Strong sense of urgency. Understand that "on time" is the baseline for success and you take pride in your punctuality.

6. Experience managing employees.

7. Excellent Microsoft Office Skills (Word, PowerPoint, Excel and Outlook)

8. Proficient using basic digital tools (email, spreadsheets, and calendars). We can teach you the rest!

8. Must be able to pass a background check.

Bilingual (English/Spanish) preferred but not required.

KBM, Inc. is an Equal Opportunity Employer.

All decisions regarding hiring, pay, and promotion are made without regard to race, color, sex, creed or national origin. It is the company's policy to comply with applicable laws that provide equal opportunity in employment for all persons and to prohibit unlawful discrimination in employment.

This position requires that employees follow all health and safety regulations, as well as support and enforce all policies and guidelines established by the company, including but not limited to directives given by the executive management team.