Residential Front Office Agent at Trump International Hotel and Tower Chicago – Chicago, Illinois
About This Position
Lifting/Carrying (20 lbs.) Occasional
Travel Rare
OTHER DUTIES:
Assimilate into Trump Service Culture Standards through understanding, supporting and participating in all elements of Trumps Service Basics. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
• None
Team members will be trained in the proper use and care of assigned PPE. The residential tower provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the
job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence to owners, residents, and the Tower Manager.
• The ability to follow payroll and key sign out procedures.
• Comply with TIHTC work rules and standards per the associate handbook and as directed by Management.
• Work harmoniously and professionally with co-workers and management
• Basic knowledge of residential condominium operations and condominium association Board of Director functions.
• Excellent written skills sufficient to produce communications that properly reflects the Trump image.
• Excellent oral communication and presentation skills.
• Considerable ability to listen effectively.
• Ability to interact and follow-up effectively with owners, residents and vendors
• The ability to offer any assistance possible to guests
• Ability to work effectively both independently and as a team.
• Ability to assist in the organization and completion of projects as directed by the Management team
• Ability to effectively deal with owners, residents, vendors and associates, some of whom will require high levels of patience, tact and diplomacy.
• Ability to prioritize multiple requests and projects, and work effectively under time and resource constraints.
• The Front Desk Agent’s position is an hourly position and should not expect tipping for
completion of a job as outlined herewith.
PROHIBITED ACTIVITIES:
• Associates are prohibited from performing personal “side jobs” for any owner and resident.
• Reference, offer or provide information about an owner, resident, guest, or building business.
• Entertain family or friends in the property.
• Eating and drinking outside of the associated dining room and/or while on duty.
• Associates are prohibited from communicating about work related matters with residents and owners, their guests and hired persons via cell phone, including but not limited to texting and personal email.
QUALIFYING STANDARDS
Experience
• Requires successful experience in a customer service environment
• Successful track record in the hotel or residential industry is a plus
• Administrative assistant experience is a plus
• Experience handling high volume of incoming calls and interaction
• Experience in producing effective, concise and professional correspondence
Grooming
All associates must maintain a neat, clean and well-groomed appearance (specific
To Trump Corporate Standards.)
BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non-Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.
E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
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Job Location
Job Location
This job is located in the Chicago, Illinois, 60610, United States region.