Customer Success Specialist at TeamSnap – Remote

At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazines list of Best Places to Work" and Built Ins 100 Best Remote-First Places to Work."

Were on the lookout for a Customer Success Specialist who shares our passion for helping customers make the most of our TeamSnap ONE platform. If youre ready to play a crucial role in ensuring a seamless transition for both new and upgrading customers, we want to hear from you.

As a Customer Success Specialist, youll be the go-to expert for customers embarking on their TeamSnap journey. Whether theyre brand new to our platform or upgrading to our latest offerings, sponsorships, or coaching content, youll guide them through the onboarding process with skill and enthusiasm. Your mission is to ensure customers are not only set up for success but also excited about unlocking the full potential of our suite of products within TeamSnap applications. Youll love this job if you are someone who can manage multiple projects, build fast relationships, and work in partnership with cross-functional Sales and Success teams.

Got cold feet? If youre thinking you dont meet 100% of the above qualifications, you should still seriously consider applying. Were all humans with special talents that go beyond whats listed here.

Compensation

Were committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $63,000, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

TeamSnap is a fully remote company, so you need to be very comfortable working with people who arent in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.

At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool

Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

100% premium coverage of medical/dental/vision for you and your family

401K to help you invest for the future

$1,500 annual learning and development stipend

Travel to fun locations for all-company meetings and team events

Generous home office allowance to set you up for success

TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

A monthly stipend reimbursement for health & wellness and so much more!

Working at TeamSnap

At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.

Creativity and innovation can't thrive when we're cookie-cutter images of each other. Were quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.