Big Sky Thrift Retail Manager at Yellowstone Club – Big Sky, Montana

Yellowstone Club Community Foundation is looking for a Retail Manager for Big Sky Thrift. This is a full-time year-round position located in Big Sky, Montana.

Purpose: The purpose of the Retail Manager is to oversee day-to-day operations and manage daily operations of Big Sky Thrift.

Managerial Responsibilities:

Directly manages employees; carries out managerial responsibilities in accordance with the Club and Foundation policies, procedures and applicable laws; responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Major Responsibilities:

• Ensure that each customer receives outstanding customer service in a customer friendly environment which includes greeting, maintaining outstanding service standards, and all other components of customer service.
• Empowered to guarantee total customer satisfaction, display hospitality and professionalism to our customers at all times, take pride in representing Yellowstone Club & the Foundation professionally and assure that all transactions with customers are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees and customers at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Foundation Director of Operations immediately.
• Oversee the maintenance, operation, and optimization of the thrift store facility and shared spaces to ensure they support efficient, safe and effective functioning.
• Maintain a favorable working relationship with all Foundation & YC employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Assist in managing Big Sky Thrift employees, including recruitment, hiring, scheduling, coaching, training, and disciplinary action as necessary.
• Oversee staff to ensure consistent adherence to store policies and all standard operating procedures, including cash handling, donation processing, and opening and closing procedures.
• Oversee all coordinated services and Big Sky Thrift shared-use spaces, including dumpsters, vehicles, second-hand partners, and all indoor, outdoor, storage, pick‑up/drop‑off, sorting, and retail areas.
• Initiate interactions with customers to obtain and disperse information, ensure compliance with standards and expectations and to receive feedback.
• Work with staff to process donations in a timely and efficient manner, ensuring the store is well stocked, clean, and properly merchandised for excellent customer experience.
• Work with staff to coordinate donation pickups at YC.
• Responsible for managing the daily operations of Big Sky Thrift.
• Responsible for conducting training as needed to keep Retail Associates informed about Club & Foundation events, activities, changes and any other information that the team needs to be made.
• Work with the team to ensure Retail Associates efficiently meet and/or exceed Customer expectations.

Other Duties and Responsibilities:

• Be accessible for customers and customer needs.
• Ensure standards for quality, customer service and Foundation culture expectations are met.
• Schedule employees to ensure hours of operation are in compliance with store needs and business demands.
• Interface with other departments in order to achieve store and Foundation goals.
• Answer customer inquiries by telephone & email.
• Responsible for handling customer complaints when they escalate beyond the Retail Associate.
• Recognize thrift employee excellence as well as areas of improvement on a daily basis.
• Prepare performance appraisals for each thrift employee at the end of the season. Review with the Director of Operations. Present the reviews as needed.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat customers and co-workers with professionalism and respect at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club & Yellowstone Club Community Foundation to customers at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

Associate degree or equivalent course work; 4+ years of experience in the Retail industry; 2+ year of supervisory experience.

Certificates & Licenses

Valid State Driver’s License

Computer Skills

Intermediate/advanced keyboarding skills; Intermediate knowledge of Microsoft Office systems

Language Ability

Able to speak clearly and effectively with Customers, customers, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic to complex math calculations.

Reasoning Ability

Ability to solve basic to complex business problems.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. The employee may be required to drive in similar harsh conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

Pay

Hourly range of $35-$38.50, plus eligible for discretionary end-of-season bonuses.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Medical, Dental, Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.

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