After Hours NOC Analyst at Voxai Solutions Inc – Coppell, Texas

About Voxai: At Voxai Solutions, we deliver some of the nation’s largest corporate enterprises and government entities with Managed Services for their Contact Center solutions. Voxai is a Genesys partner providing a full suite of services allowing for Cloud application solutions, web service integrations and database integrations. Join us and participate in our fast-growing company’s success, secure a professional home where you can leverage the on-the-job training and opportunities to engage and apply your skills to a wide spectrum of IT specialties. Lay your foundation for a very successful and rewarding career!

About You! You, as the right candidate for this Entry Level position; should be innovative and eager to absorb new concepts and technologies. You should be excited to accept additional responsibilities while developing your technical skills.

Job Description: Member of a team that provides monitoring and support of multiple customer application and network environments on a 24 x 7 x 365 basis. Participate in automating existing processes, delivering net new enhancements for Customer specific needs/requests, and overseeing management of our Customers' Genesys Applications. All assignments are in support and focused on delivering high system availability and business stability. Facilitate and manage scheduled events and when called upon facilitate Customer communication efforts. Interface directly with Customers; to include performing basic health validations of systems, directing upgrades across enterprise solutions, coordinating communications between technical teams, following defined processes for problem classification, triaging and management of the appropriate internal and external parties for the sake of remediation, when required.

Key Technologies and Skill Areas:

• Knowledge of Database concepts or queries
• Network concepts
• Windows Server / Linux Operating Systems
• General application troubleshooting

Requirements:

• Strong Verbal communication skills with Excellent writing skills
• Security background check and Drug test required
• Variable shifts required
• Interest and aptitude in Software Development

Not Required – Bonus Points:

• SQL
• Networking / Voice - LDAP, AD, SSL Certificates, TCP/IP, DHCP, VLAN, SIP, UDP, QoS, VoIP, VLAN
• Associates Degree and/or Technical Certifications

Job Types: Full-time, Contract

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Work Location: In person

Schedule:

• Evening shift
• Night shift
• Weekends when scheduled