NIGHT AUDITOR - Hampton Inn & Home2 Suites Big Bear in Big Bear Lake, California at Greens Operations Inc

Are you the One?

If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepare to work the Night Shift, this may be the opportunity for you!

Key Responsibilities

• Ensure proper completion of all front office and night audit duties.
• Direct and coordinate the activities of all Nights Shift staff.
• Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including:
• Conduct the Night Audit in accordance with the Greens standards
• Operations Analysis & Reporting:
• Accounts Payable
• Accounts Receivable and direct billing
• End of day statistics
• Labor hours
• Greens Splash Report
• Front office room inspection reports
• Competition survey
• Newspaper review for lead generation
• Operations statistics report labor cost/room, etc.
• Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
• Act as the Manager on Duty (MOD).

The ideal candidate will:

• Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system.
• Be proficient and a champion of the Simple Hotel property data system.
• Have a good understanding of all of hotel operating procedures.
• Review front office communications logs.
• Supervise delegated responsibilities and follows up.
• Be able to use all front office equipment such as the credit card machine, copier, and fax.
• Inform the General Manager of any unique situations or unusual developments in front office operations.
• Handle guest complaints effectively.
• Understand the Chart of Accounts.
• Process reservations by mail, telephone, fax, and central reservation systems referrals.
• Process reservations received from sales office and other hotel departments.
• Be knowledgeable of room types and offered rate plans.
• Fully understand the hotels franchise policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Effective Communication skills
• Pleasing personality
• Good team player
• Good listener
• Well-groomed and professional appearance.
• Open with praise, discrete with criticism.