Guest Services Associate (Full-time) at Childrens Museum of Denver Inc – Denver, Colorado

At the Children’s Museum of Denver at Marsico Campus, we believe in kid-powered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of childhood. To accomplish this mission, we bring together a dynamic team of talented individuals whose passions range from exhibit design to the culinary arts, from developing engaging educational programs to offering only the best in customer service. If you like to work hard and play hard, we want to hear from you! We offer competitive wages and a supportive, rewarding, and FUN work environment.

The Children’s Museum has an opening for a Guest Services Associate to ensure a positive guest experience while welcoming and checking in all visitors to the Museum. It is the role of the Guest Services Associate to support all admissions, retail and Café operations while creating a presentable, welcoming environment through exemplary guest service.

Hours: Full-time, 40 hours per week – Sunday- Thursday required; with additional hours as needed to meet business needs for after hour events and special events.

Rate: $20.29/hour (additional $1/hour for bilingual proficiency).

Benefits: A comprehensive benefits package including medical, dental and vision coverage. Paid time-off for vacation, sick days and four holidays. 401(k) Retirement Plan with eligibility to contribute after a 3-month waiting period (must be 21 years of age). Employee Assistance Program, flexible spending account and short-term disability. Free parking, free family membership to the Museum, discount to the Museum Gift Shop and Café.

Responsibilities

• Greet and welcome adults and children, engage in conversation, and accurately answer guest questions regarding all aspects of the Museum
• Maintain clean, safe and inviting environments in all Museum spaces
• Actively address guest feedback and work to improve overall guest experience
• Maintain current knowledge of all programming, special events and exhibits
• Follow opening and closing procedures for effective and accurate Museum operations
• Operate and maintain knowledge of Museum’s point-of-sale system
• Support membership sales, including active selling, taking payment and data entry
• Support Gift Shop and Café including cashiering, stocking, cleaning, merchandising and food safety
• Answer and direct incoming calls
• Coordinate with and support volunteers throughout the Museum
• Assist in training new employees, as assigned
• Support floor operations and programming initiatives, as assigned
• Other duties as assigned

Skills:

• Strong commitment to the Museum’s mission, vision and values of diversity, equity, access and inclusion
• Ability to communicate with guests and co-workers in direct, respectful and confident manner
• Ability to work effectively and accurately in a fast-paced environment while maintaining excellent guest service
• Clean, neat and professional appearance
• Ability to maintain a clean work environment.
• High energy and interest in engaging with visitors while moving throughout the Museum.
• Fluent English proficiency: writing, reading, and speaking skills; bilingual proficiency in Spanish preferred.

Work Experience:

• Cash handling, cash register and point-of-sale experience

Required Qualifications:

• Minimum of 18 years of age
• High school diploma or equivalent required
• Must pass criminal background check and Museum screening process.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently move, transport, position equipment up to 50 pounds across campus for various Museum operation’s needs
• Must be able to remain in a stationary position for extended periods of time indoors and outdoors (up to 6 hours).
• Effectively operate a two-way radio to frequently communicate and exchange information with staff
• Operate a computer and other office equipment
• Frequently communicate with staff or guests with daily inquiries and must be able to exchange accurate information in these situations

Work Environment:

This position operates in both indoor and outdoor environments where variable temperatures, light levels, crowds and moderate to very noisy sound levels are common. The employee is required to interact and communicate with adults and children frequently and routinely uses standard office equipment such as 2-way radios, computers, phones, and photocopiers, as well as commercial cleaning supplies.

Application Process: Please submit a cover letter and resume by noon on May 7, 2026.

The Children’s Museum of Denver at Marsico Campus is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors and we encourage applications from individuals of all backgrounds.

The Children's Museum of Denver at Marsico Campus is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of race, religion, creed, color, national origin, ancestry, sex, sexual orientation, gender identity, age 40 and over, disability, veteran status, military status, genetic information, marital status or any other status protected by applicable state or local law.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of The Museum to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Andrew Pasini (AndrewP@cmdenver.org) or Yasmin Diaz Mendias (YasminD@cmdenver.org) with Human Resources, 303-561-0138.