Quality Control Analyst at UMortgage LLC – Virginia Beach, Virginia

What Sets Us Apart

At UMortgage, we have a customer-centric, service-based approach. We focus on residential home loans, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for borrowers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships.

What We Need

We are seeking a detail-obsessed, mortgage-savvy Quality Control Analyst to join our Operations team. The ideal candidate has hands-on experience auditing brokered and non-delegated loan files, a strong command of TRID, RESPA, and HMDA compliance requirements, and the ability to deliver clear, professional feedback in a fast-paced, high-volume environment. This role requires someone who takes quality personally and can operate with a high degree of independence in a fully remote setting.

What You'll Do

• Conduct pre- and post-closing QC audits on brokered and non-delegated loan files for accuracy, compliance, and completeness

• Review loan files against TRID, RESPA, HMDA, and applicable investor and lender guidelines

• Audit pipelines to evaluate adherence to UMortgage file quality expectations

• Document audit findings clearly and deliver structured feedback

• Identify patterns and trends in errors or deficiencies and escalate systemic issues appropriately

• Maintain accurate audit logs and QC tracking reports

• Partner with operations leadership to support quality improvement initiatives

• Stay current on guideline changes, regulatory updates, and industry best practices

• Assist in the development and refinement of QC checklists, policies, and procedures

What You Need

• Minimum 3 years of mortgage or real estate industry experience with direct exposure to loan processing, underwriting, or quality control

• Strong working knowledge of wholesale lender portals and lender guidelines

• Hands-on experience with a Loan Origination System (LOS); ARIVE experience a plus

• Solid understanding of TRID, RESPA, and HMDA compliance fundamentals

• Experience reviewing brokered loan files preferred

• High attention to detail with the ability to identify errors and inconsistencies quickly and accurately

• Strong written communication skills — able to deliver feedback that is clear, fair, and actionable

• Ability to manage multiple files and deadlines in a fast-paced, high-volume environment

• Self-directed and accountable — this is a remote role requiring strong time management and minimal oversight

• Must be authorized to work in the United States; no sponsorship available now or in the future

• Must not reside in, or plan to reside in, the state of California

• Must currently work in the mortgage or real estate industry

Physical Requirements

• Ability to sit for extended periods of time while working at a computer

• Ability to see and read documents, screens, and detailed file information with or without reasonable accommodation

• Ability to use hands and fingers to operate a keyboard, mouse, and other standard office equipment

• Ability to hear and communicate clearly during video calls, phone meetings, and virtual team interactions

Ability to occasionally lift or carry items up to 10 pounds (such as files, equipment, or