Restaurant Supervisor - Marriott in Chattanooga, Tennessee at Marriott Chattanooga

Job Title: Restaurant Supervisor

Department: Food & Beverage

Reports to: Food and Beverage Manager

Status: Non Exempt / Hourly

Job Summary:

Supervise all front of the house areas within the food and beverage department. Assist in communicating changes of menus and prices for all food and beverage items as directed by F&B Director or General Manager. Supervises service including breakfast, dinner, room service, bar, and banquets as needed. Assist Executive Chef in supervision of production staff as directed.

Duties/Responsibilities:

• Act with the highest level of integrity in every decision.
• Train and develop all food and beverage Front of House staff
• Coordinates work assignments, shift planning, and daily schedules for front of house food and beverage
• Follows up and maintains food cost controls, methods, and procedures for FOH
• Monitor standardized portions used
• Ensure service personnel adhere to proper cash handling, use of approved shot pours, and all required security & safety procedures
• Assist with controlling food and beverage cost
• Checks off beverage deliveries as needed
• Adhere and maintain all Health Department rules and regulations
• Controlling and maintaining labor costs in scheduling
• Prepares end of shift cost and revenue reports
• Adhere to brand specific standards
• Must be responsible for security of guests, fellow employees and hotel assets
• Must be CPR certified, maintain an ABC card, serve alcohol with care and have completed brand specific training programs.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Immediately handle all guest issues as reasonable and necessary
• Ensures that all associates are in proper uniform at all times
• Conduct table touches as necessary, ensuring guests are satisfied with F&B service and product
• Never drinks, eats, or smokes in gest view.

Required Skills/Abilities:

• Thorough knowledge of food and beverage costs, controls, sanitation, operation and maintenance of kitchen.
• Must be able to communicate effectively by writing, telephone and personal meeting situations.
• Must be able to work a flexible schedule including evenings, weekends and Holidays– serve as MOD when necessary.
• Must be well organized and take initiative.
• Must be outgoing, honest and work well with others.

Education and Experience:

• At least 2 years’ experience in a prior F&B leadership role (Preferred).
• At least 1 year in a prior F&B leadership role in a hotel operation. (Preferred).

Supervisory Responsibilities:

• Responsible for supervising all Food and Beverage Front of House staff during the shift
• Ability to lead, direct and work with people.
• Must supervise all associates in a firm and fair manner.

Physical Requirements:

• Stand/walk on feet for 8+ hours and work in a restrictive space/environment.
• Must be able to work in extremely warm temperatures.
• Must have eyesight enabling vision both near and far.
• Finger dexterity to type, to write, and work on a computer.
• Must speak in a clear, understandable voice and hear at a basic level, and understand English.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.