LGBTQ+ Older Adult Program Coordinator at Peninsula Family Service – San Mateo, California

ABOUT US

Peninsula Family Service (PFS) is a nonprofit organization that provides children, families, and older adults with the support and tools they need to realize their full potential. As one of the largest providers of infant, toddler, and preschool programs in the region, PFS also delivers services in financial empowerment, employment, and older adult support — ensuring that people at every stage of life have access to opportunities to thrive. Established in 1950, PFS has been a trusted community partner for over 75 years, dedicated to fostering stability, resilience, and well-being for the individuals and families it serves.

At PFS, our values guide how we serve our community and work together as a team. We expect every team member to demonstrate Ownership, Proactive Engagement, and a commitment to Continuous Learning and Adaptability. These values are grounded in a shared dedication to community, service, and collaborative teamwork.

GENERAL DESCRIPTION:

The LGBTQ+ Older Adult Program Coordinator is responsible for older adult programming developed in partnership with San Mateo County Pride Center (SMCPC) and CoastPride (CP). This programming includes recruiting volunteers and participants, collaborating with community partners, facilitating groups and events, and expanding community awareness of the Peninsula Family Service Peer Counseling program for LGBTQ+ older adults in San Mateo County.

This is a professional position that interfaces with the public, program partners, governmental agencies, and other community-based nonprofit organizations. The Coordinator recruits volunteers to become peer counselors and connects participants with counseling services and peer support groups. Community partnerships include the San Mateo Pride Center, CoastPride, the Pride Initiative, the LGBTQ Commission in San Mateo County, and Aging and Older Adult Services.

JOB CLASSIFICATION: Non- Exempt, Full-Time

REPORTS TO: Older Adults Program Director

DUTIES & RESPONSIBILITIES

Program Development & Community Outreach

• Lead the coordination and ongoing development of LGBTQ+ older adult programming in partnership with SMCPC and CP.
• Conduct community outreach and tabling at events to grow existing programs and establish new initiatives that bring the LGBTQ+ older adult community together.
• Lead volunteer and participant recruitment efforts, with a focus on growing the peer counseling program.
• Create and deliver community presentations and cultural humility training for partner organizations and the broader community.
• Develop social and educational programming that includes discussions, community gatherings, and creative arts presentations tailored to the interests of LGBTQ+ older adults.
• Identify health and wellness programs and activities that benefit community members, and connect them to resources including health screenings, healthy lifestyle supports, and recreational activities.

Resource Navigation & Referrals

• Assist LGBTQ+ older adults in accessing San Mateo County resources and provide referrals for behavioral and general health care, social services, housing, and community activities.
• Connect community members to vital services and supports, including referrals to Peninsula Family Service's Peer Counseling program.

Peer Support Groups

• Establish and facilitate confidential peer support groups for LGBTQ+ older adults through PFS, SMCPC, and CP.
• Engage volunteer facilitators and peer counselors to grow and sustain peer support groups in response to community need.

Coordination & Communications

• Collaborate with Pride Center staff as needed, including occasional staffing support (no more than once per month).
• Attend biweekly Pride Center staff meetings and biweekly meetings with the Director of Peer Counseling.
• Participate in Marketing and Social Media Committee meetings for SMCPC and CP at least monthly.
• Write monthly newsletters for the CoastPride Agin' Well group and the SMCPC e-blast to keep the older adult community informed about peer groups, community events, and available resources.

Fair Oaks Adult Activity Center

• Support programming and activities at the Fair Oaks Adult Activity Center (2600 Middlefield Rd., Redwood City), which provides meals, fitness, social, health and wellness, and educational programming for older adults.
• Connect Fair Oaks participants to LGBTQ+ peer support services, the Information and Assistance program, and other PFS resources as appropriate.
• Coordinate with Fair Oaks staff to ensure LGBTQ+ older adults are welcomed, included, and aware of available programming.

Data & Reporting

• Track and maintain accurate attendance, participation, and demographic data across all program activities, including Pride Center events, peer support groups, and Fair Oaks programming.
• Ensure timely and accurate submission of required reports, data, and deliverables to funders and program leadership.
• Maintain organized and up-to-date program records in compliance with agency standards and funder requirements.
• Support grant reporting by providing program data, outcome documentation, and participant narratives as requested.
• Monitor program metrics and use data to inform continuous quality improvement and planning.

Requirements

QUALIFICATIONS:

• Proficiency in Spanish is required for this position.
• Bicultural preferred
• Excellent verbal and written communication in both English and native language.
• Minimum of 3 years’ experience in outreach, case management, training, volunteer recruitment.
• Experience working with older adults on aging, isolation, grief, and adjustment to change.
• Flexibility and ability to work as a team player.
• Highly self-motivated and self-directed
• Ability to work independently and take initiative in an efficient manner.
• Ability to work with diverse cultural populations.
• Understands resource needs of the older adult population.
• Computer literate mail, MSWord, and searches.
• Demonstrates good judgment, dependability, accuracy and pays attention to detail.
• Strong problem-solving skills

PERSONAL:

• Successful completion of criminal background check.
• Provide verification to legally work in the U.S.
• Personal car or driver’s license and appropriate insurance if driving is necessary for the position. All drivers will need to have a clear driving record to drive for the agency.