Retail Field Manager in Lawrence, Kansas at Central National Bank

Lead. Empower. Build. Invest. Adapt.

If you are looking to become a part of a leading institution that is making an impact within the communities it serves, look no further! Central National Bank is looking to add a Retail Field Manager to the team.

• Paid leave including vacation, personal, sick
• Paid holidays
• Paid volunteer time
• Health Insurance
• Dental, vision, cancer, short-term disability, long-term disability, etc.
• Access to our employee assistance program
• 401K & Generous Match (subject to eligibility requirements)

• Supervise and oversee retail functions for multiple branches and their assigned retail team and inclusive of retail production goals and standards; customer service initiatives; and operational and procedural compliance both timely and in accordance within assigned parameters.
• Develop, assign and lead retail branch training initiatives relevant to retail functions, policies and procedures, compliance and current retail products and promotions to best ensure branch(s) retail successes.
• Serve as the retail subject matter expert for an assigned area and troubleshoot and oversee problematic, unusual, and/or difficult customer interactions through personal actions/efforts or as a referral source to the appropriate department in a timely and professional manner.
• Hire, schedule, coach and supervise assigned retail staff both in-person and remotely to ensure optimal staffing/ coverage, high performance standards, professionalism, staff development and on-boarding measures are being met in a productive manner and in full support of Central personnel policies and procedural standards.
• Other responsibilities as assigned by management.