Mass Market Solutions Engineer at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Mass Market Solutions Engineer in the United States.

This role sits at the intersection of technology, customer engagement, and solution design, enabling organizations to unlock the full value of a leading unified communications platform. You will act as a trusted technical advisor, guiding customers through demonstrations, proofs of concept, and solution architecture discussions. Working closely with sales, product, and engineering teams, you will translate complex business challenges into scalable, cloud-based communication solutions. The environment is fast-paced, collaborative, and highly customer-focused, offering strong exposure to enterprise clients and evolving SaaS technologies. You will continuously deepen your expertise across collaboration, voice, video, and contact center solutions while contributing to product innovation. This position is ideal for a technically strong communicator who thrives in dynamic, growth-oriented environments.

• Design and present next-generation communication and collaboration solutions tailored to customer needs, leveraging a broad SaaS platform ecosystem.
• Deliver engaging product demonstrations and lead proof-of-concept (POC) sessions for prospective and existing customers.
• Translate business and technical requirements into clear solution architectures and measurable business outcomes.
• Communicate the competitive value of the platform, positioning it effectively against alternative UCaaS and CCaaS offerings.
• Support the preparation of RFQs/RFPs, solution documentation, and technical responses in collaboration with sales teams.
• Assist in scoping professional services engagements and ensuring successful handoff to implementation teams.
• Collaborate cross-functionally with product, engineering, and sales teams to influence roadmap priorities and enhance customer experience.

• 5+ years of experience in SaaS, unified communications, collaboration technologies, or technical pre-sales/customer-facing engineering roles.
• Strong understanding of UCaaS, CCaaS, conferencing, voice, and SaaS collaboration platforms.
• Proven ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Experience working within solution sales cycles and supporting enterprise customers in a consultative capacity.
• Familiarity with traditional voice systems, network concepts, and end-to-end IT environments is highly desirable.
• Ability to analyze and interpret technical data (e.g., packet captures) is a plus.
• Strong problem-solving skills, adaptability, and comfort working in a rapidly evolving SaaS environment.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

• Competitive salary with performance-based compensation, including bonus and equity opportunities (depending on level and location).
• Remote-first or hybrid work flexibility depending on role requirements.
• Comprehensive health, dental, vision, and wellness benefits supporting physical and mental wellbeing.
• Opportunity to work with cutting-edge collaboration and AI-powered communication technologies.
• Strong career development pathways in a high-growth, innovation-driven environment.
• Inclusive, collaborative, and supportive global team culture.
• Access to continuous learning, mentorship, and professional development programs.
• Work on impactful projects that improve global communication and connectivity.