Region Manager at Solidifi US – Buffalo, New York

Job Title: Region Manager

Job Category: Exempt

Department: Solidifi Corp.

Company URL: http://www.solidifi.com

About the Role

The Region Manager is responsible for managing the day-to-day appraisal management operations and strategy of the network of independent fee appraisers in each geographic region. Your analytic, communicative, and personable nature will give you the edge necessary to build strong, long-term relationships within the appraiser community to surpass client expectations and exceed internal performance targets.

Our Valuations team members are focused on seamless communication between clients, independent field agents, and the Solidifi team. By joining this collaborative group of individuals from diverse professional backgrounds, you will be encouraged to broaden your skillset and explore new ways to foster more seamless communication between our clients and nationwide network of field agents.

Responsibilities

• Develop and maintain a high-quality network of independent appraisers across your region who share our values on quality and service level delivery
• Oversee recruitment, onboarding, and panel management of the independent appraiser network in your region to ensure adequate coverage
• Determine and execute strategies to ensure appraiser effectiveness in quality, performance, timeliness, and active communication
• Optimize the use of technology to effectively manage the appraisal process and offer continued training opportunities for appraisers on our processes and procedures
• Properly resolve appraiser complaints and escalations to meet the expectations of all parties involved
• Communicate with internal client-facing departments to ensure clients have a high level of satisfaction while maintaining an optimal P&L for the organization
• Ensure transactions are completed in compliance with Federal and Provincial Regulations as well as CUSPAP Provisions

Skills and Expertise

• Bachelor’s degree preferred
• 3-5+ years in appraisal/financial services/collateral risk management industries
• Experience in leading and/or fostering collaboration between diverse internal and external stakeholders
• Proven team leader with ability to drive results utilizing strong relationship building sills
• Incredible attention to detail and strong analytical skills
• Excellent written & oral communication skills

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn.

Benefits

We provide a comprehensive benefits package that includes health, dental, and vision insurance, life insurance (basic and voluntary), short- and long-term disability coverage, FSA plan, 401(k) with company match, Wellness webinars, employee assistance programs, paid time off, volunteer time off, and paid holidays.

Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.