Spa Sales & Events Manager - Spa Aquae - Full Time at J W Marriott – Las Vegas, Nevada
About This Position
Position Title: Spa Sales & Events Manager
Reports To: Spa Director / Spa Manager
Department: Spa
Shift: Varies
Role: The Spa Sales & Events Manager is responsible for driving revenue through strategic sales efforts, relationship management, and the coordination of all spa‑related group events and special programs. This role oversees group bookings, media requests, PR opportunities, and cross‑department collaborations to maximize visibility, guest capture, and spa profitability. The manager serves as the primary point of contact for sales representatives, event planners, group leaders, and internal stakeholders. This position supports the day‑to‑day needs of Spa Operations, fosters a culture of exceptional guest service, and upholds brand standards while maximizing opportunities for departmental growth. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Qualifications:
- Education: High School Diploma, GED, or equivalent required
- Experience:
- Experience in hospitality or spa sales, managing group bookings, building client relationships, and coordinating events/programs.
- Strong understanding of spa services and procedures, with proven ability to deliver exceptional guest experiences and resolve issues effectively.
- Excellent communication, organization, reporting, and cross‑department collaboration skills, with the ability to guide and support team performance.
- Skills:
- Previous sales experience required; hotel, resort, spa, or group sales preferred.
- Extensive knowledge of spa services, offerings, and operating procedures.
- Strong understanding of competitive market and spa industry trends.
- Excellent communication skills (verbal, written, listening).
- Strong organizational, analytical, and time‑management skills.
- Effective decision‑making, problem‑solving, and conflict‑resolution abilities.
- Ability to build positive relationships with guests, partners, and associates.
- Proficient in standard software applications and hotel systems.
- Experience coordinating events, group activities, or promotional programming preferred.
- Knowledge of key safety and regulatory guidelines (OSHA, EPA, ADA, NFPA).
- Preferred:
- Hospitality Management degree preferred
Required Work Cards needed:
- Valid Clark County Health Card
- Valid Las Vegas Alcohol Awareness Card (TAM Card)
Key Responsibilities: Responsibilities include, but are not limited, to the following:
- Sales & Revenue Generation
- Develop, implement, and promote spa services, facilities, and programs through proactive sales activities.
- Conduct pre‑sale outreach, direct sales appointments, and follow‑up with potential clients, groups, and partners.
- Build and strengthen relationships with existing and new customers to support future bookings.
- Oversee all group booking opportunities, including corporate, leisure, wedding, and VIP groups.
- Collaborate with PR, Marketing, and Sales teams to optimize revenue opportunities and maximize spa visibility.
- Develop incentive programs with internal departments to increase guest capture and cross‑selling.
- Event & Group Management
- Serve as the main contact for spa‑related media inquiries, PR events, site inspections, and interviews.
- Manage all incoming group requests and coordinate service packages, itineraries, and event details.
- Work closely with group leaders, event planners, and hotel sales teams to incorporate spa experiences into group stays.
- Prepare and communicate weekly/monthly group calendars for Spa Operations.
- Provide accurate and timely group sales reports to the Spa Director.
- Guest Experience & Service Excellence
- Set a positive example for guest relations and service standards.
- Interact with guests to gather feedback and resolve service issues efficiently and professionally.
- Support guest reservations, phone coverage, and front‑of‑house service as needed.
- Leadership & Team Support
- Serve as a departmental role model, providing guidance and direction to associates.
- Empower staff to deliver excellent service by clearly communicating expectations.
- Observe service behaviors, provide coaching, and support ongoing training initiatives.
- Assist Spa Director with daily operational needs and act as Manager on Duty (MOD) as required.
- Participate in associate recognition efforts to promote a positive workplace culture.
- Cross‑Department Collaboration
- Maintain strong communication with resort partners, vendors, and industry peers to enhance spa visibility and establish beneficial relationships.
- Attend pre‑convention meetings, sales briefings, and internal coordination sessions to support spa representation.
- Other Responsibilities
- Perform other duties as assigned by Spa Leadership.
- Consistently adhere to all company policies, procedures, and guest service standards.
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.
Essential Job Functions:
The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.
Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.
- Interacts professionally with management, applicants, fellow associates, and guests to support a positive and service‑focused environment.
- Communicates clearly and effectively with guests and coworkers in verbal and written formats.
- Performs duties requiring prolonged periods of standing, walking, sitting, and general mobility.
- Engages in physical tasks including bending, reaching, lifting, transporting, pushing, pulling, and maneuvering items up to 25 lbs.
- Utilizes proper eye‑hand coordination to operate equipment and perform job‑related tasks safely and effectively.
- Operates standard office equipment and uses basic math skills as required for daily duties.
- Distinguishes letters, numbers, and symbols for accurate documentation and task completion.
- Adheres to all company policies, procedures, safety guidelines, job descriptions, memorandums, and chemical handling instructions (including MSDS).
- Works in environments with potential exposure to cleaning chemicals and varying noise, temperature, and air‑quality conditions.