Administration and Student Accounts Assistant at NewSchool – San Diego, California
NewSchool
San Diego, California, 92101, United States
Posted on
NewSalary:$20.00 - $25.00/hr
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About This Position
Administration and Student Accounts AssistantPosition SummaryFinancial Aid Administrative Support (25%)Finance & Accounting Support (25%)QualificationsWork Environment
The Student Accounts Assistant supports the Office of the Bursar and Student Hub Center by managing student billing, accounts receivable, collections, and financial reconciliations. This role maintains primary responsibility for Student Accounts functions (50%) while providing administrative support to Financial Aid (25%) and Finance/Accounting (25%). Financial Aid responsibilities are strictly administrative in nature and do not include awarding, packaging, or eligibility determinations to ensure appropriate separation of duties.
Key ResponsibilitiesStudent Accounts (50%)- Serve as a front-line resource for students and families regarding tuition, billing, payment options, and account resolution.
- Monitor registration activity and resulting balances; conduct proactive outreach to resolve outstanding accounts and minimize bad debt risk.
- Perform collections outreach and establish payment arrangements in accordance with institutional policies.
- Maintain accurate student account records including book vouchers, health insurance waivers/enrollments, Title IV authorizations, and 1098-T reporting.
- Process enrollment changes and post billing adjustments in compliance with institutional, state, and federal regulations.
- Identify students with funding gaps and coordinate solutions utilizing institutional payment options.
- Represent Student Financial Services at Orientation, Registration events, and related campus programs.
- Provide administrative support to the Financial Aid Office, including document collection, tracking, and file maintenance.
- Assist with stipend identification and processing coordination with Financial Aid and external vendors.
- Support reconciliation of financial aid disbursement reports to student accounts and escalate discrepancies to Financial Aid leadership.
- Promote student self-service tools and assist students with navigating the Student Portal.
- Maintain confidentiality of student financial records in compliance with FERPA and institutional policies.
- Responsibilities do not include financial aid awarding, packaging, eligibility determination, or professional judgment decisions.
- Collect, verify, and process invoices for timely payment in accordance with approval policies.
- Coordinate and monitor the invoice approval process across departments.
- Process vendor payments and resolve payment issues promptly.
- Maintain accurate records and workpapers for accounts payable transactions.
- Provide administrative support for finance-related inquiries and vendor communications.
- Bachelor’s degree preferred.
- 2–4 years of student accounts or higher education finance experience preferred.
- Experience working in a cross-functional higher education environment preferred.
- Previous collections experience strongly preferred.
- Proficiency in Microsoft Office (Word and Excel).
- Strong customer service, communication, and problem-solving skills.
- Detail-oriented with the ability to manage multiple priorities during peak cycles.
Professional office setting with occasional evening or weekend hours required during peak registration and financial aid periods.
11:00 am to 5 pm, Monday through Friday
Up to 30 hours a week.
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Job Location
San Diego, California, 92101, United States
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Job Location
This job is located in the San Diego, California, 92101, United States region.
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