Regional Manager of Corporate Stores at The Only Facial – St. Louis, Missouri

Position Title: The Only Facial Regional Manager of Corporate Stores

Location: Corporate Office and Stores

Job Type: Full-time

Salary: $85,000 + Quarterly Bonus Potential

Job Overview:

The Only Facial is a results-driven skincare brand built around one incredible facial and a commitment to people, training, and standards. We believe in creating WOW experiences for both clients and team members and building a culture where aestheticians and leaders thrive.

As we continue to grow our corporate footprint, we are looking for a Regional Manager who is equal parts leader, operator, coach, and culture carrier.

The Regional Manager is responsible for the performance, people, standards, and physical environment of multiple corporate stores. This role is highly visible and hands-on, spending meaningful time in stores developing strong managers, driving consistent execution, and ensuring every location delivers the same elevated experience The Only Facial is known for.

This role partners closely with executive leadership and plays a critical role in scaling the business while protecting the brand.

People and Leadership:

• Lead, coach, and develop Store Managers across multiple corporate locations
• Build strong, accountable leadership teams through consistent feedback, coaching, and performance management
• Support hiring, onboarding, and retention of high-performing managers and aestheticians
• Address performance issues promptly and fairly, holding teams to clear expectations and brand standards
• Foster a people-first culture where team members feel supported, challenged, and proud to work

Operations, Facilities and Standards:

• Ensure consistent execution of The Only Facial service standards, protocols, and policies across all stores
• Confirm stores maintain and use only approved products, tools, and equipment in treatment rooms
• Identify facility or layout improvements that enhance workflow, request bids, and partner with leadership on execution
• Act quickly on repairs that impede the workday, coordinating with authorized vendors or landlords and implementing backup plans when needed
• Maintain a working knowledge of each location’s basic systems, including thermostats, electrical panels, and water shutoff valves
• Conduct regular in-store visits, audits, and check-ins to maintain operational excellence and brand consistency

Performance and Accountability:

• Own regional KPIs including revenue, utilization, retention, rebooking, labor, and profitability
• Review weekly and monthly performance reports and translate data into clear, actionable plans for managers
• Support managers in setting goals, tracking progress, and improving results
• Drive discipline around reporting, follow-through, and execution

Client Experience:

• Champion a WOW client experience in every store
• Monitor client feedback, reviews, and trends, ensuring timely responses and corrective action when needed
• Ensure client issues are handled with professionalism, empathy, and brand alignment

Growth and Scale:

• Partner with leadership as new corporate locations open
• Support new store openings, transitions, and stabilization periods
• Help refine systems and processes that allow the brand to scale without sacrificing quality or culture

Qualifications:

• 3–5+ years of multi-unit leadership experience in retail, wellness, hospitality, or service-based businesses
• Proven ability to lead leaders and hold teams accountable with empathy and clarity
• Strong operational instincts with high attention to detail
• Comfortable owning both people leadership and physical store environments
• Data-driven mindset with the ability to turn metrics into action
• Excellent communication skills and emotional intelligence
• Willingness to travel regularly between locations
• Passion for people development, standards, and delivering exceptional experiences

What Success Looks Like:

• Stores are clean, compliant, high-energy, and consistently on brand
• Equipment and facilities are well maintained, functional, and proactively managed
• Managers feel supported, coached, and accountable
• Teams are engaged, stable, and proud of their work
• Clients receive the same elevated experience in every location
• Performance goals are met or exceeded without sacrificing culture

Why The Only Facial:

• A fast-growing brand with strong leadership and clear standards
• A people-first culture that invests deeply in training and development
• The opportunity to make a meaningful impact as the brand scales
• A leadership role where standards and support go hand in hand