Front Desk Administrator at National Air Cargo Group Inc – Orlando, Florida

National Airlines, based in Orlando, FL, operates passenger charter services as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 747-400 and A-330 aircraft to accomplish its missions.

Job Title: Front Desk Administrator

Location: Orlando, FL

Department: Human Resources

Reports To: Human Resources Business Partner

FLSA Status: Non-Exempt

Summary: Assist visitors and handle inquiries on the phone and face-to-face, provide information regarding the organization to the public, clients, customers, and employees.

Essential Functions:

• Answers multi line-telephone system in a professional manner.
• Transfers calls accordingly and takes messages when necessary.
• Greets employees, visitors, and clients, with a warm, polite smile or greeting.
• Monitors visitors’ access and maintains security awareness by making sure all visitors sign-in and are provided with a visitor’s badge.
• Order office supplies as needed, distributes office supplies upon arrival, and ensures the supply cabinet is well stocked.
• Check, sort, and distribute incoming mail daily.
• Assists HR Department with clerical and event duties.
• Order supplies as needed.
• Maintains a clean and organized reception area.
• Maintains the supply room and kitchen area to ensure they are stocked and maintained.
• Orders and sets-up catering; reconciliation of direct billing.
• Assist with shipping labels, package mailings and distribution of packages.
• General office duties (printing and scanning)
• Performs other duties as assigned.

Supervisory Responsibilities: No

Competencies:

• Time management and organizational skills
• Excellent organizational skills and the ability to multitask.
• High level of ethics and confidentiality
• Exceptional customer service skills
• Excellent communication skills
• Team Player
• Must always have a calm and professional demeanor.

Qualification, Experience & Skills:

• High School Diploma required. Associates preferred.
• 3 years of administrative, clerical, and planning experience
• Previous experience with reconciling expense reports and catering invoices
• Bilingual preferred.
• 2-year catering sales experience.
• Ability to prioritize tasks and meet time requirements.
• Event coordinator experience preferred.

Mental Requirements:

• Basic math skills
• Good judgement
• Excellent written and verbal communication skills required.

Computer Skills:

• Knowledge and experience with Internet.
• Microsoft Office including Word, Excel, PowerPoint, and Outlook.

Physical Demands:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, use hands and fingers to operate a computer, keyboard, telephone, copy machine/printer, and other tasks.
• Ability to sit at a computer terminal for an extended period.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Ability to push and pull carts, move boxes with moderate lifting up to 50 pounds.

Work Environment:

• Moderate noise (i.e., business offices with computers, phones, printers, and overhead lights).
• Ability to work in a confined office or open cubicle environment
• The work physical demands and environmental characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.