Customer Service Representative at Braman Termite & Pest Elimination – Agawam, Massachusetts

Every call matters. Every customer matters. And at Braman, relationships matter.

Braman Termite & Pest Elimination is a fourth-generation, family-owned company with more than 135 years of history. From our beginnings in the late 19th century to today, we’ve built our reputation on three simple values: pride, honesty, and quality. Those aren’t just words — they guide how we treat our customers, how we support one another, and how we do business every day.

We’re looking for a Customer Service Representative who brings professionalism, organization, and a calm, solutions-focused approach to every interaction.

If you enjoy helping customers, managing moving pieces, and being the communication hub between clients and field teams — this could be a great fit.

What You’ll Do Customer Service & Communication

Answer and manage a high volume of inbound calls in a professional, courteous, and efficient manner

• Provide accurate information regarding services, pricing, scheduling, and company policies

• Respond to customer inquiries, concerns, and service issues, resolving directly or escalating when appropriate

• Communicate effectively with customers, technicians, sales staff, and management to ensure seamless service delivery

• Maintain accurate documentation of all customer interactions within company systems

Inside Sales & Revenue Support

• Conduct inside sales activities for residential and commercial customers

• Promote additional services and upgrades to existing customers

• Convert prospective inquiries into scheduled service appointments

• Support company revenue goals through proactive customer engagement and service recommendations

Administrative & Operational Support

• Ensure accuracy of customer records and service details

• Utilize company scheduling and CRM systems effectively

• Adhere to company policies, procedures, and performance standards

• Support departmental and organizational initiatives as assigned

This role plays a critical part in supporting customer retention, driving revenue growth, and maintaining the operational efficiency that our clients depend on.

What We’re Looking For

You might be a strong fit if you:

• Stay calm and professional in a fast-paced, high-volume environment

• Communicate clearly and effectively — both verbally and in writing

• Are highly organized and detail-oriented

• Can manage competing priorities while maintaining accuracy

• Enjoy working as part of a collaborative, solutions-focused team

• Take initiative and consistently follow through on commitments

Qualifications Education & Experience

• Six months to one year of customer service, inside sales, or administrative experience preferred

• Experience in a high-volume call environment strongly preferred

• Must obtain and maintain a valid Massachusetts Pesticide Applicator (Core) License within a company-designated timeframe (training and preparation support provided by Braman)

Technical Skills

• Proficiency in Microsoft Office applications

• Ability to learn and effectively use company scheduling and CRM systems

• Basic mathematical skills, including percentages, ratios, and general calculations

Language & Reasoning Skills

• Ability to read, write, and comprehend routine correspondence and instructions in English

• Ability to communicate effectively in one-on-one and small group settings

• Ability to apply sound judgment and follow written and verbal instructions

Work Environment

• 100% Office Based. Remote work is not available for this position

• Extended periods of sitting

• Occasional standing, walking, bending, and carrying light office materials

Why Join Braman?

At Braman, we value people as much as performance. We strive to create a workplace where employees feel respected, supported, and empowered to do their best work. Our culture emphasizes collaboration, accountability, and continuous improvement.

When you join Braman, you become part of a company that has endured for more than a century because of its commitment to pride, honesty, and quality — and because of the people who carry those values forward every day.

If you’re looking for stability, professionalism, and the opportunity to make a meaningful impact with customers and colleagues alike, we encourage you to apply.