IT Sr. Manager; Operations & Security in Charlotte, North Carolina at Solve IMG

Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio and our unmatched technical expertise, we have over 100,000 ready-to-ship components. At Solve we innovate with ambition, offering custom solutions in a wide range of applications. We obsess over our customers, leveraging our nationwide network for industry leading product availability, and best-in-class customer service. Our engaged team leads with integrity, and unites with purpose, driving toward innovation and continuous improvement every day.

POSITION DESCRIPTION: Reporting to the CIO, the IT Senior Manager; Operations & Security is responsible for the strategic leadership, operational management, post-acquisition integration, and continuous improvement of the organization’s core IT services. This role oversees enterprise network and infrastructure platforms, cybersecurity operations, and end-user support services, ensuring high availability, security, scalability, and exceptional service delivery. The IT Sr Manager; Operations & Security partners closely with business leaders and IT peers, fostering a continuous-improvement culture, to align technology capabilities with organizational goals, drive modernization initiatives, and ensure compliance with security, regulatory, and operational standards. This position combines people leadership, vendor management, and hands-on oversight in a fast-paced, growth-oriented environment.

RESPONSIBILITIES:

• Provide strategic direction and operational leadership for Network, Infrastructure, Cybersecurity, and Help Desk functions
• Develop and execute multi-year roadmaps aligned with business priorities, risk posture, and technology strategy, while establishing and tracking KPIs, SLAs, and operational metrics to ensure service quality and continuous improvement
• Oversee the design, implementation, and maintenance of enterprise network, server, storage, cloud, and data center environments
• Lead infrastructure modernization efforts, including cloud adoption, virtualization, and automation initiatives
• Own the organization’s cybersecurity strategy, policies, and operational execution, such as: overseeing security architecture, threat detection, vulnerability management, incident response, and remediation activities
• Lead, develop and mentor a high-performing team of Help Desk and end-user support to deliver reliable, timely, and customer-focused IT services
• Establish and maintain support processes, escalation paths, and service management best practices
• Develop and manage budgets for infrastructure, security, and end-user services
• Manage vendor relationships, contracts, and licensing related to infrastructure, network, and help desk services

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 7+ years of progressive IT experience across infrastructure, network, security, or end-user services
• 4+ years of experience in an IT leadership or management role
• Demonstrated experience managing enterprise-scale IT environments and support organizations
• Strong understanding of cybersecurity principles, frameworks, and risk management practices
• Demonstrated experience integrating sites into a standard network, infrastructure, cyber and help desk platforms
• Proven ability to lead teams, manage vendors, and deliver complex initiatives

PREFERRED QUALIFICATIONS:

• Industry certifications such as CISSP, CISM, CCNP, ITIL, Azure/AWS certifications, or similar Manufacturing, distribution, or industrial industry experience
• Experience working in mid-sized, high-growth organizations
• Experience with hybrid cloud environments and modern service management platforms

OUR EMPLOYEE VALUE PROPOSITION:

• Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
• Work in a collaborative environment with passionate and innovative teammates

Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other class or status in accordance with applicable federal, state and local laws.