Senior Account Administrator in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Account Administrator in United States.

This role offers an opportunity to play a key part in delivering high-quality employee benefits solutions to a diverse client base. You will serve as a trusted partner to clients, ensuring their benefits programs are managed efficiently, remain compliant, and align with strategic objectives. Working in a fully remote and collaborative environment, you will coordinate with internal teams, insurance carriers, and vendors to provide seamless service. The position combines client relationship management with operational execution, requiring strong attention to detail and organizational skills. You will contribute directly to client satisfaction, retention, and long-term success. This is an ideal role for someone who thrives in a client-focused environment and enjoys balancing strategy with execution.

• Manage ongoing service needs for assigned employee benefits clients, ensuring timely and accurate support.
• Act as a primary point of contact for client inquiries, resolving issues and escalating when necessary.
• Support renewal processes, including data collection, reporting, and coordination with internal stakeholders.
• Assist with open enrollment planning and execution, including employee communications and presentations.
• Prepare client-facing materials such as benefit summaries, guides, and reports.
• Liaise with insurance carriers and vendors to resolve eligibility, billing, and claims-related issues.
• Maintain accurate client records and ensure compliance with regulatory requirements and internal procedures.
• Contribute to client retention efforts by delivering proactive, high-quality service.

• 4+ years of experience in employee benefits, group insurance, or a related field.
• Strong knowledge of medical, dental, vision, life, and disability insurance plans.
• Experience working with insurance carriers and third-party vendors.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and Outlook.
• Excellent organizational, time management, and communication skills.
• Ability to manage multiple accounts and deadlines with strong attention to detail.
• Life & Health insurance license or willingness to obtain within a specified timeframe.
• Familiarity with compliance regulations such as ACA, COBRA, and HIPAA is a plus.
• Collaborative mindset with a strong focus on client service and accountability.

• Competitive salary ranging from $64,000 to $65,000 annually.
• Comprehensive health coverage including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with employer contributions.
• Generous paid time off and holiday schedule.
• Fully remote work environment with flexibility.
• Access to structured professional development programs and ongoing training.
• Opportunities for career advancement and skill development.
• Support for certifications and continuing education.