Business Process Analyst I in Westborough, Massachusetts at Middlesex Savings Bank

Business Process Analyst I

US-MA-Westborough

Job ID: 5711
Type: Full Time
# of Openings: 1
Category: IT/Operations - Business Analysis
Westborough Operations Center

Overview

The Business Process Analyst I role is to assess business requirements and make evidence-based recommendations to support process improvements. The Business Process Analyst I will work closely with business line staff to understand operational processes and is required to become familiar with necessary business line applications used to complete daily tasks and processes. Additional responsibilities include analyzing existing processes, interviewing staff, gathering data, and creating new business strategies in line with client expectations. Perform any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.

Responsibilities

• Identify business needs; determining internal workflows and business processes; monitoring progress and results; recognizing and capitalizing on improvement opportunities.
• Meet with business lines to discuss areas of focus and improvement for efficiency in terms of both performance and cost.
• Collaborate with business and IT leaders to create new process designs.
• Design workflow and process strategies to improve business performance.
• Document business process modeling activities for future reference.
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during UAT process.
• Work closely with the Business Process Manager to manage and maintain Software Development Life Cycle (SDLC) processes and templates.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders.
• Performs related and unrelated duties as may be required.
• Assists with IT Department Projects as required.

Qualifications

Education

• Bachelor's Degree in business, information systems or equivalent work experience is required

Work Experience

• 3+ years experience in retail banking, loan or bank operations is preferred

Additional Requirements

• Dedicated team player with the ability to communicate effectively with all levels within the company.
• Must have a valid driver’s license. Regular travel to bank sites required.
• Must have schedule flexibility and be able to work extended hours and weekends.
• Demonstrated work experience in the assessment and documentation of complex manual or automated business processes.
• Have a strong command of the Microsoft Productivity Stack (Word, PowerPoint, Excel, Visio).
• Good organizational, communication, interpersonal and problem-solving skills are necessary.
• Have a working knowledge of SharePoint 2019.

Equal Opportunity Employer, including disability/protected veterans