PM Specialist - Cedar Rapids at Data Business Equipment – Cedar Rapids, Iowa

At DBE, we believe great work starts with people who take ownership, build trust, and stay meaningfully connected to one another. We are a company grounded in doing the right thing — not because it’s easy, but because it’s who we are. As we grow, we remain clear about where we’re headed and honest about what we expect from each other along the way.

Our values — Dedication, Bond, and Engagement — guide how we show up every day. We take ownership when something needs attention. We have each other’s backs and build trust through follow-through. We listen to understand, seek input from others, and overcommunicate to keep teams aligned. We lead by example, stay connected to the people and work around us, and take time to celebrate progress together.

We don’t believe in empty promises or perfection. We believe in steady progress, accountability, and creating a workplace where people feel supported, heard, and proud of the work they do.

JOB DESCRIPTION

This Preventative Maintenance Specialist role is an integral part of our operations as they are responsible for ensuring the smooth operation and reliability of client equipment such as ATM’s and ITM’s. Their primary focus is on preventive measures to minimize downtime and maintain optimal functionality.

DUTIES & RESPONSIBILITIES

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)

• Follow preventive maintenance schedule
• Perform routine tasks such as belt adjustments, sensor calibration, and alignment checks
• Conduct regular inspections of ATMs to identify potential issues
• Check for wear and tear, loose connections, and signs of malfunctions
• Clean ATM components, including card readers, screens, and cash dispensers
• Apply lubricants to moving parts to prevent friction-related problems
• Collaborate with tech teams to install software updates and security patches
• Ensure ATMs are running the lates firmware for enhanced security
• Utilize customer relationship skills to maintain a professional image
• Maintain accountability for parts inventory and company assets
• Maintain detailed records of maintenance activities, repairs, and replacements
• Document any unusual incidents or observations
• Provide unequaled customer service
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• # of Direct Reports = 0
• # of Indirect Reports = 0

EDUCATION & TRAINING

• High School Diploma or GED
• 1-2 years related experience

KNOWLEDGE & EXPERIENCE

• Prior experience in ATM maintenance or related field preferred.
• Ability to manage time effectively and control costs.
• Strong problem-solving skills.
• Thorough knowledge of basic electronics
• Strong technical knowledge
• Strong mechanical aptitude
• Clean driving record

SKILLS & ABILITIES

• Knowledge of plumbing, electrical systems, and basic carpentry.
• Familiarity with trade tools and parts used in ATM maintenance.
• Excellent problem-solving, decision making and troubleshooting skills
• Exceptional customer service skills
• Effective customer and co-worker communication, both orally and in writing
• Ability to effectively prioritize and manage time
• Possess the ability to manage and research assignments independently
• Exceptional organizational skills and the ability to handle multiple tasks concurrently

WORKING CONDITIONS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

Physical Demand/ Work Conditions

Frequency

Physical Demand/ Work Conditions

Frequency

Sitting

C

Lifting

O

Standing

C

Sedentary (0 - 10 lbs.)

C

Walking

O

Light (11 - 25 lbs.)

F

Bending

O

Medium (26 - 50 lbs.)

F

Stooping

O

Heavy (51 - 74 lbs.)

O

Kneeling

O

Very Heavy (75 – 100 lbs.)

O

Climb Ladders

O

Dexterity

C

Driving

O

Eye/Hand Coordination

C

Reach Above Shoulder

O

Handling (holding, grasping, feeling)

C

TYPICAL NOISE LEVEL

☐ Quiet ☒ Moderate ☐ Loud

SPECIAL HEARING REQUIREMENTS

N/A

SPECIAL VISION REQUIREMENTS

☒ Close

☒ Color

☐ Distance

☒ Depth Perception

☒ Ability to Focus

☐ Peripheral Vision

PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.